Urban Pet Hospital

I brought my dog into this clinic last week and had a great experience with the staff and the dr. They saw my pet and me on time and explained the examination findings very thoroughly. My dog was in and out within an hour. I will definitely be returning in the future :)

posted: 08/19/2023

DO NOT GO HERE FOR EMERGENCIES!! I am appalled by the experience I had here. I came in as an emergency for a bad cat scratch to my newly adopted puppies eye. I was told that our only option would be to have his eye removed, that it had to happen immediately, and that it would be $6-10k. Thank goodness I decided to ask the rescue our puppy came from for advice and they said to see an eye specialist. As a new dog parent, I didn’t even know that was an option and Urban Pet Hospital never mentioned seeing a specialist as a possibility. The next day the specialist (from Animal Eye Care in Pleasanton) performed a much cheaper surgery (3k) and his eye and vision are completely saved. I don’t want to blame the staff at Urban Pet because they were really emotionally supportive, rubbing my back as I cried and telling me to take my time in the check up room. Maybe they are just really poorly trained? Regardless, it’s unacceptable that as a new dog parent I was told my only option was to have my puppies eye removed when it was completely unnecessary. On top of that, he was sent home with a soft cone so he could just rub his hurt eye on it. Putting him in a hard cone so he can’t rub the eye would seem like common sense. Please revisit your vet training.

posted: 11/14/2022

The first time I went to this vet, I went because my dog had gotten ticks all over him from a hiking trip. Urban Pet pulled 70% of the ticks off of him and then offered me a 30 day antibiotic supply. Their antibiotics were roughly 12x the cost on any other site. $250 for a 30 day supply vs. $29 online. This was egregious and I volunteered to go get it online. Additionally, they offered numerous tests that were not needed, including wanting a blood test for lyme disease when the tick bites had occurred only 24 hours prior (way too soon to show up on a blood test). Today, I called to get a prescription for an antibiotic that stops diarrhea. Because he was a patient and this antibiotic is basically harmless, I figured this would be a simple process. They said he needs blood tests and to be examined by a DIFFERENT dr. at the same office in order to do so. The exam consists of looking at the dog and then prescribing the medicine. Don't come here unless you want a bill run up into the thousands for unnecessary and heavily marked up vet prices. Trust the bad reviews.

posted: 07/20/2023

Great place. Super nice staff price is fare compared to all the other vets. I went there yesterday with an emergency and they took care of my dog right away and he is doing some much better today. He had a bacteria and he was not eating anything and now he is happy and back to normal 😄

posted: 06/19/2023

Very fair pricing knowledgeable and friendly helped get my little guy all vaccinated and put my worries to rest about a growth on his foot.

posted: 06/17/2023