El Toro Animal Hospital

Scott & Brooke Maxwell

Do not take your pet here!! We rescued our puppy and the adoption agency has Say and neutering included through El Toro. We dropped our puppy off and were charged over $200 with the additional options, laser and others, that weren’t explained to me because we never even talked to a vet. It was only the front desk girl answering all the medical questions We went ahead with the extra options, which was basically the same cost if I took to my own vet. We had to drive there from Anaheim hills and didn’t want to cancel and reschedule with my vet, which now I wish I would have. The stitches aren’t the best and I feel that my vet would have taken the extra time. The front desk girl said that she can’t walk or go upstairs for 2 weeks,which is impossible. Concerned about her stitches, I called today and asked the front desk girl and she suggested a seductive “tranquilizer” so she will stay still. I brought her home after a trip that was 40 minutes each way and gave my puppy the pill. About 2 hours later, the front desk girl called and said that she gave me medication for another dog. She said that our puppy will be fine and I can come back today before 2pm and pick up. It was 12:30 and we could not make it back in time and they are closed the next day. I asked if they could ups it to me and she said no. What service for their mistake. I wish I would have read the reviews before taking our sweet puppy there. Horrible customer service and the vet puts too much on the girl in front. Maybe he should come out and shake hands to build some sort of trust. They could have killed my dog and will not accept responsibly for almost killing my dog. Hi should have went with my gut feeling when I saw the run down building that they are practicing out of. Needless to say, I will be taking my puppy to my own professional vet for the check up and will not ever go back there again

Sep 16, 2023

prevalent business

I been to other vets and they all have sucked except for el toro animal hospital. They always have a solution to my dogs health problems. They are very kind with my dog and always are available when my dog is having a medical emergency. Plus financially they're much cheaper compared to other places.

Apr 17, 2023

Robert Lopez

The worst experience I've ever had at an animal doctor. The staff, information given to me about my dog, prices were outrageous. I had to pay almost an entire disability check just to clean my dog's ears and get up to date on shots. They charged me $90 for the shots and on top of that they charged me $175 to administer the shots. My dog was put to sleep for the procedure, I understand this procedure is considered surgery. But after two days you would expect a courtesy call, some form of follow-up, anything that would show concern for the animals and not all about the money. I'll never ever go back or recommend their services.

Mar 23, 2023

Natalia Niño Hurtado

I find the staff unprofessional, they sold me a medicine for parasites, but it was actually a medicine for diarrhea. we reported our pet did not have diarrhea but they insisted it was a dewormer. It seems to me that they only want to sell you medicine. I do not recommend this place

May 24, 2023

Val

Don’t go here. My sister took her dog here to get spayed. 5 days after the operation, the dogs stitches were coming undone and it looked like the dogs belly was opening and possibly infected. She took her back to this vet, who assured her that it was fine and sent her home. Today, we took her into a new vet because it still looked bad and that vet said she has an infection and needs to be stitched up all over again. This vet did a botch job and then refused to take any accountability, insisting that the dog was fine when we brought her in yesterday (her stomach looked just as bad as today). This hospital refuses to compensate us at all for their mistake. When the vets choose their own pride over an animals well being, it shouldn’t be a place you take your pets to. *Update in response to their response* Ava is better now no thanks to you. You really want to get into it, let’s list everything that you did poorly. First of all, you gave her the wrong cone size. You only gave her 3 stitches that looked like they were loosely coming apart, hence the bleeding. My sister also only sent you one photo on march 9th, the day she decided to go elsewhere, which was after she physically brought her in on March 8th. On March 8th, Ava’s belly was opening and bleeding. You did not “clean the wound” or even spend time acknowledging that her stitches were opening because owning up to your mistakes must not be your strong suit. My sister did go elsewhere, and her stitches now look in tact as they should be. Yes, information should be disclosed in its entirety, which is why it’s important you don’t lie or make up things that never happened and instead take accountability for your actions. You made a poor decision and let an animal suffer for your negligence.

Mar 10, 2023