Banfield Pet Hospital

Friendly Staff, very welcoming, I took my dog to get his nails trimmed. I would like to especially thank Paula for going above and beyond her job duties. Today my dog Ruffus got loose while I was trying to put him into my Jeep. Through the glass window Paula saw and immediately ran to help me with a Banfield leash, running with me and stopping cars, I almost thought I would never see him again. As Paula handed Ruffus to me she told him, “ Good Bye Ruffus, be good and nice to your mom”. She then asked me if I was O.K. Since I fell running after him. Thank you Banfield staff and Paula for helping me catch and save my dogs life.

posted: 09/21/2023

Great place, knowledgeable and caring staff, and a clean well kept facility. Have been to several vets in the past and by far, this is one of the best. Used to be a very SOLID 5 star rating. Lately, it seems way understaffed, check-in's are longer, and service/check-out wait times have almost tripled. Scheduled an appointment for one shot and was told our dog would receive it from vet tech and we would be in and out. When we arrived, we were told it would be a minimum 2hrs because vet tech was assisting the only doctor with 4 surgeries. Front desk checked with the on-site vet tech and confirmed 2 hour time frame. Then tried to check on status after waiting 5 hours and no one answers the phone. I really like Banfield and hope this is just a one time issue. ***update*** check in and check out have dramatically improved. Don't care for one particular front desk female, she is snooty and condescending. ***update*** check in and check out went great. Caring and knowledgeable staff. Only issue is that they try to upsell worse than a car salesman! What am I paying monthly for if everything is a recommendation. If it's so highly recommended, why isn't it include in the priciest wellness plan?

posted: 06/17/2023

Super under staffed and over booked. Never book anything on Sunday or the weekend in general. I will be moving to a different banfield from now on. Or just canceling my wellness plan altogether. They are not a discount vet, you can get better personal service from any other vet. They do standard procedures for your pets and don't read over their individual conditions. The vet tech or doctor was supposed to call to discuss treatment, but after 2 hours I called and the vet tech said they already did tests that I never agreed on and are charging me for me. And he was out of breath and stuttering a little. They are overwhelmed. They need a bigger facility or more staff. 1st time I had issues was when they asked me to drop off my 13 year old Addisonian dog in first thing in the morning... and after all day of her sitting in a cage, no one had even seen her when I called at 5pm later that day. That should've been the red flag that stopped me but they promised that it wouldn't happen again. Now I sit in my car waiting for over 2 hours for a shot that takes literally 10 minutes anywhere else. I would not recommend. Had 6 clients in the lobby when the sign says limited to 2.

posted: 04/25/2021

The whole crew in La Verne is absolutely fantastic. They love my kitties like I do and I can always trust them to take good care of my babies even if that means they aren't able to complete everything needed because my cat has reached her tolerance limit. Great group! Highly recommend.

posted: 12/21/2022

Great location! Although they are a busy, they are also passionate, and diligent. We always feel the care they provide our pup, and our doggo feels it too. Our concerns are always address right here. I have used several other locations (Walnut, Covina, and West Covina) and this is by far my favorite. The level of care stands out. I would like to note that they are a busy location, so schedule and plan accordingly. On my most recent visit, it was visible that more staff was needed. They team there handled the rush like pros! However, working in that type of environment can lead to quick employee burn out. Nonetheless, great work guys! We appreciate you taking care of our little boy!

posted: 08/16/2022