Banfield Pet Hospital

Thank you. Seriously, thank you. I know we came in stressed and emotional, but the Banfield staff took care of us and our golden retriever when our regular vet wanted to schedule for over a week away.... Thank you. We didn't achieve the outcome we had hoped, but I have complete faith that our pup was in great hands at Banfield. I appreciate the patience you had with us as new customers to your Dublin clinic. I appreciate the extra care and personal time the staff took to help.

posted: 03/18/2025

If I had the option to give this place a 0 star rating I would. Horrible customer service, in office communication, and scheduling. If you have Banfield insurance, I would just go to another location and not waste your time here.

posted: 12/13/2025

I’ve been bringing my dog to this location for the past few years, and while most of my visits have been fairly routine and uneventful, my recent experience was deeply disappointing. During our last visit, the vet recommended medication for my dog’s allergies, which I took home and administered as instructed. Unfortunately, the medication caused a series of side effects, including blood in my dog’s stool, a very alarming reaction. I called multiple times seeking guidance, but despite assurances that the doctor would return my call, no one ever followed up. I’m incredibly frustrated and disheartened by the lack of responsiveness and care, especially from a place I had trusted with my pet’s well-being. Sadly, I will not be returning.

posted: 09/02/2025

I had just adopted a 6 year old rescue from the local county shelter and wanted to schedule a first appointment checkup. When I called I was on hold for 20 minutes so I scheduled the appointment online while I was on hold for 1pm on 5/5. Around 11am before the appointment, I received a call that the doctor needed to leave and the receptionist asked if I could come early. I said yes I can come right away after picking up my child from school at 12. At 12:20 received another call rushing me in if she is to be seen. The receptionist told me I need to arrive by 12:30. Luckily I arrived at 12:29, I was then checked in but after taking her weight was told that I would have to drop her off and leave her there for a few hours or reschedule. I wasn’t ok leaving her for hours as I just adopted her and she had spent the last month locked up in the shelter. I was also told that they couldn’t see me because the previous appointment needed X-Rays and they didn’t have time to see my dog and do the other dogs X-Rays. In summary, due to being asked to come in earlier than my appointment and then Dr. April Yvonne D’Monte no longer having time because her previous appointment took longer than she expected, my dog was not able to receive the care she deserved. The whole experience was extremely unprofessional!

posted: 05/05/2025

I loved how much the staff here attended my anxious baby Henny. Thank you !

posted: 10/15/2025