VCA Canada Guardian Veterinary Centre

It’s taken me a long time to get to the point where I can write this. I can’t thank the staff at Guardian enough for the incredible care and support they provided during one of the most difficult moments of my life. Saying goodbye to my 17 year old baby, Ringo, was never how I imagined it, but the compassion and empathy shown by everyone there made all the difference. From the moment we walked in, they treated both of us with so much respect and understanding, gently guiding me through every step of the process. Their kindness and patience went above and beyond anything I could have hoped for. I will always be grateful for the way they honored Ringo and supported me in that heartbreaking time. Mikaela and the front office staff, you were so gentle and understanding with caring for him and me during that process. You answered all the questions I forgot to ask after I left and needed to call. When I received his remains I was shocked by the paw prints and the hair clippings… I didn’t even think about at the time when you asked me about him… I just told you every part of him was perfect, and you understood and went above an beyond my expectations. Dr. Jake I won’t ever forget how you held me together when my world was falling apart. You helped me be strong for Ringo in his final moments. There’s no words that can express this, but I am forever grateful to you.

posted: 11/03/2024

I recently moved from Vancouver to Edmonton with my two dogs and a cat. Unfortunately, one of my dogs had cancer, and her condition worsened here. I found this hospital where they treated my dog with such respect and compassion, and they supported me in making the difficult decision to let her go so she wouldn’t suffer anymore. I am deeply grateful for all the support they provided and continue to provide. Without a doubt, this is my preferred hospital for my two remaining furry babies. Thank you for the support provided and the respect you showed to my baby girl.

posted: 08/12/2024

First and foremost, I have had dogs for 14 years and have interacted with numerous veterinarians, including emergency vets. Among all of them, this particular veterinary clinic stands out as one of the best I have encountered in a long time. They provided exceptional service and assistance in caring for my puppy, Luna. I was quite anxious and stressed, but the staff managed to calm me down and alleviate my worries. I would like to express my sincere gratitude to the entire staff for their remarkable work. Keep up the excellent service!

posted: 07/28/2024

I just wanted to come on here and say that this was the best experience I’ve had with a vet & clinic staff. We brought our dog, Rex here for an emergency on Friday. We were taken in right away and the front desk staff and vet tech that came to assess him explained everything very thoroughly, while being kind and patient with us. He unfortunately had to be put to sleep and that was the hardest decision we had to make as pet owners, but everyone there who helped us was nothing short of amazing. We got to spend as much time as we wanted with him, we never once felt rushed or like we were inconveniencing them while taking our time to make a decision. The girl working at the front desk was super helpful in assisting us with picking out memorial displays, the Vet was so compassionate and honest when giving us information and a prognosis on his condition, which was very much appreciated. Thank you all for making one of our hardest days a little more bearable with your kindness and compassion.

posted: 06/30/2024

The entire staff at Guardian are amazing!! Dr. Tam and her team are wonderful and take the time to make sure you feel comfortable. Dr. Tam is an excellent vet and supported us immensely through our dog's diagnosis and subsequent treatment. I also wanted to mention the front staff, they are all amazing and so kind. Every time that we phoned for an update or came to visit they were always happy to help us. Super thankful for all of the staff here!

posted: 12/19/2024