Vanguard Veterinary Clinic

My husband and I are retired and our two fur babies are our children. With that said, Dr. Navarro is an excellent vet. He truly cares for our animals and we have been seeing him for many years now. He is professional, knowledgeable, friendly, and most of all caring. We have referred many friends to him. Unfortunately his staff is just the opposite. We call to make appointments and get an answering machine saying that they're busy and you should text them, and it doesn't matter what time of day you call whether it's early morning mid-morning or afternoon . we leave voicemails and never get a call back. This has happened several times, not just on one occasion .The vet assistant seems nice until you step on her toes! We got hit with $157 blood test that was "recommended" NOT required (these were her words, not mine ) because our dog suffers from allergies. Mind you we have had our baby on allergy medicine as long as we can remember and have never had to have a blood test. When asked to speak to Dr. Navarro about this, suddenly he was not available and she never allowed me to speak to him personally. To add insult to injury. When I said we did not need this blood test nor could we afford it. She replied with a stark remark of well. You know dogs are expensive right? How rude. We would like to speak to Dr. Navarro personally about this issue but you can't get past his staff, I wonder why... In reply to vanguard vet clinic's response to our review: The response on behalf of vanguard vet is misleading and obviously written by office staff. Probably the same staff that we are writing the review about. We stand by our review so that the general public may know what to expect from the staff at vanguard vet clinic. Once again, Dr. Navarro is a wonderful veterinarian and we will miss seeing him. But we were not given any other option but to seek out a new vet due to as you know the mistreatment we have received from the staff. Upon the new veterinarians review of our dogs medical records. He did not even understand why a blood test would be needed and gave us the necessary medication without any questions whatsoever.

They are good, I just have a suggestion..when applying the vaccine, do it quickly because my sweet dog ..she was anxious.(She had 2 shots).

We were greeted as soon as we walked in. The tech that cared for my 2 fur babies was quick to draw blood from my Thor, Bella was a bit challenging, but she was patient and quick. We were in and out. I highly recommend this place for your pets.

Due to the responses and the reviews that I'm seeing I will not be going to this clinic. Too many people complaining about the staff and too many excuses from their responses. Every customer cannot be wrong especially when it's mainly staff related problems.

Currently am a client of here. Have had positive experiences in the past. Routine and urgent care went without any issues. My issue is that the staff are hanging up on calls rather than answering. No answering machine at all. Can't make an appointment if they hang up on you.