Arnprior Animal Hospital

They misdiagnosed my great uncles cat. I just got ahold of this situation yesterday called them to ask what was going on with his cat ( my uncle is 88 yrs old and all he has is this cat) they said the cat was neglected and starved. I was personally there he feeds it milk , treats , sardines and on-top of his regular cat food. They couldn't find out was was wrong with it so they sent the cat to the SPCA and I am not aloud to even try to get this cat back. What a sad sad sad vet clinic to do this. This cat is all he has. I've seen him bring it in from the barn into his nice warm shop where my uncle spends most his days. The cat sleeps beside the nice warm stove. That cat was his everything and just like that we miss diagnose your companion and steal it from you. After he already paid a 600$ vet bill from them!!! Do not recommend this place ever.

Terrible experience here for multiple reasons. We did not feel like our dog was considered in any way and paid for services that were subpar or not delivered because they were too busy despite us booking ahead an appointment for the exact test we asked for. Will be speaking with management and moving our dog to another clinic for continued treatment. Edit based on business response: the blood test we booked an appointment for was a 4dx snap test. This is a very quick test and typically results are supplied during the appointment. The test was recommended by the vet and we came prepared with a urine sample for follow up testing if the test was positive. Rather than being asked to wait, we were told they were too busy, despite specifically booking an appointment ahead of time for this test (online information states the test takes approximately 8 minutes) In addition, before all this, we were emailed stating our dog was due for annual vaccines and promptly booked an appointment at which we were told she wasn't due for anything. I took the opportunity to ask about her low appetite and this is when the 4dx test was recommended. I also asked if the very expensive exam fee could be extended to cover the dog for when she was due for vaccines in a few months, barring no changes in her health and was told no, and in fact it was a regulation that a dog needs an exam with each vaccine appointment. Upon contacting the ontario college of veterinarians about this issue, I was informed promptly that the vet is allowed to use their own judgment on whether a new physical exam is warranted based on circumstances and further more that they can choose whether or not they can charge for that service. It is not a rule as descrived at thr clinic. All in all, a lot of bad communication has led us here, we did get a positive test result, but lost two days of being able to treat since our appointment was on a Friday. With a dog not eating and quite old, 2 days can make a lot of difference. We are glad we got the results and the admin staff discussed my concerns with me while picking up medications for the dog. No one treated us differently because we complained. But we do feel this is not good service. We have 5 dogs, multiple other small pets and large animals as well. We deal with many different vet practices and have never complained until now.

Odie our senior dog needed ear care. The staff was excellent. Going back for another appointment this week. Thank you all. Much appreciated🐾

From the receptionist to the veterinarian Brianne Appleby everyone was so caring and helpful on one of the worst days of my life. My beloved Bob had been with me and Rick for 18 years and we had to make the painful decision to have him euthanized and they just made everything so much easier. Thank you from the bottom of our ❤❤❤❤

We moved to Arnprior in 2021 and our dog had an issue with 2 rotten teeth mentioned by our vet in Orleans. The Alta vista animal hospital gave us a quote of 2500 to 4000 to remove the two teeth as normal vets will no longer deal with teeth. Thinking this was crazy we got a quote from Anrprior animal hospital. They quoted 3500 per tooth saying that it was not likely they could do both at the same time. As our dog was suffering we got it done at alta vista for a final cost of 3200. Next we decided to get our dog's anal glands empty, has to be done every 2 months for him, and nails at arnprior even though their cost was aprox $90 and the groomer in Orleans was $50 just because it saved us a drive. Last time I took him to Arnprior to get it done they charged me $150 without even telling me the price went up first. This place appears to only be out for money. We take our dog to Kanata for glands and nails now at $50. The only reason I am giving a 2 star instead of a 1 is because they are polite and friendly.