Preexisting condition nonsense
My only two claims were inappropriately denied citing preexisting condition. My Vet disagreed with this finding and I had to file an appeal through my vets office. Very disappointed that Trupanion chose to dismiss my original claims instead of doing the right thing and applying towards my deductible. A brand new puppy doesnât show signs of a preexisting allergy. I sincerely hope my future experiences will be better or I will be canceling my policy and sharing my experienceâ¦
- INSURER:
Trupanion
- POSTED: 01/06/2023
- BY: Vicki
- BREED:
- AGE OF PET: 0 - 3
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Outstanding and Quick Service!
Outstanding and quick service during a stressful event.
- INSURER:
Trupanion
- POSTED: 01/06/2023
- BY: Jake
- BREED: Cavapoo
- AGE OF PET: 0 - 3
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Must Have
Pet health insurance is essential. Nationwide covers so much and is is so easy to file a claim. They cover your pet worldwide. The claims are paid in a very timely manner.
I highly recommend.
- INSURER:
Nationwide
- POSTED: 01/05/2023
- BY: Candi
- BREED: Pomeranian
- AGE OF PET: 0 - 3
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Better Life for Doggy Daddy
This is my 5th dog to be insured thru Nationwide, the first that isn't a boxer, a breed that tends to require extra veterinary care. In all cases, knowing that insurance coverage was in force decisions to treat or not to treat was based on what was best for the dog, not how much I would be willing to spend. Having it has made the quality of life better for both dog and human!
- INSURER:
Nationwide
- POSTED: 01/05/2023
- BY: Neal
- BREED: Staffordshire Terrier
- AGE OF PET: 4 - 6
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Great Experience, outside of the usual pet insurance limitations.
After having Healthy paws for 5 years without much of a need for them, my dog began having spinal issues and IVDD surgery twice which I was billed $9k each time!
The first time expensing it to Healthy Paws was a little bit of an effort since they do need the official full historical report from your vet before paying anything out. However, the second time was seamless--I had made 5 easy claims up to the point of the surgery and they quickly paid me out each time, all they need is the official invoices.
Something important things to be mindful of that may result in disappointment--but I think these are the case with any pet insurance:
1. As far as I know--they do NOT COVER PRE-EXISTING CONDITIONS or VISITATION FEES. The first is a bummer, the latter can rack up without realizing it.
2. Once you make a claim, you can't change your plan, so you're either locked in, or go somewhere else that won't cover any new pre-existing conditions that occurred while covered here.
Outside of these, Healthy Paws really has great customer service on the phone every time I've called, and they've paid out quite quickly and efficiently on every claim.
- INSURER:
Healthy Paws
- POSTED: 01/05/2023
- BY: David
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 4 - 6
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Excellent Insurance
I have been a customer for 5 years with my 3 dogs. Healthy Paws has been a life saver for us. I love the ease of submitting on line claims and how quickly they process claims and reimbursement where warranted.
- INSURER:
Healthy Paws
- POSTED: 01/05/2023
- BY: Jill
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Customer service A+
I had an issue with my account. I spoke with Shannon who was extremely helpful and pleasant. She helped solve the issue right away. If all your customer service representatives are like her, your company is extremely lucky. She was 10 stars!
- INSURER:
MetLife
- POSTED: 01/05/2023
- BY: Robin
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 0 - 3
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We love Healthy Paws- 10 year customer
We've had healthy paws for 10 years now with my dog. He just had his second ACL surgery on his leg. Healthy Paws has never hesitated to cover our medical bills and even send emails to check on our dog after surgery. And this is on top of finding out he was having some heart issues that we had to figure out before surgery, everything was covered. Its such a relief to be able to give our dog whatever health care he needs because we know we can count on Healthy Paws
- INSURER:
Healthy Paws
- POSTED: 01/05/2023
- BY: Christine
- BREED: Cane Corso
- AGE OF PET: 7 - 10
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Always have had a good experience with Trupanion
Always have had a good experience with Trupanion
- INSURER:
Trupanion
- POSTED: 01/05/2023
- BY: Maria
- BREED:
- AGE OF PET: 7 - 10
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Satisfied
Person who helped me was very helpful and patient and knowledgeable.
- INSURER:
Trupanion
- POSTED: 01/05/2023
- BY: Jessie
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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