Unlikely to renew or recommend.
Inconsistent application and explanation of deductibles during claims and pre-estimate process, including application of when an expense item qualifies as an non-claimable "exam fees" or not. What's sold as 90% on all conditions coverage has a huge caveat that the underlining cause has to be the same and all accidents are treated as individual, unrelated incidents even if result in same condition. Condition eligible for 90% has to be chronic. All news to me 4 years later with no claims paid out.
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Kat has been super helpful and very personal.
Kat has been super helpful and very personal. Definitely is saving my dog's life right now due to the severity of his issues.
- INSURER:
Trupanion
- POSTED: 03/08/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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True to their word
quick resolution of the claim and trupanion as always lives up to their obligation
- INSURER:
Trupanion
- POSTED: 03/08/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Stands out among the rest
I researched all the options. I chose Trupanion because of the unique policies on premiums and deductibles. Rep was super helpful. Helped me with sign up promo. Total follow through. Was amazing.
- INSURER:
Trupanion
- POSTED: 03/08/2021
- BY:
- BREED: Pomeranian
- AGE OF PET: 7 - 10
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Quick knowledgeable and sweet!
Quick, knowledgeable and sweet!
- INSURER:
Trupanion
- POSTED: 03/08/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Great coverage
Ease of singing up and great coverage offered
- INSURER:
Trupanion Canada
- POSTED: 03/08/2021
- BY:
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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Lisa was very nice but my policy did not cover what I needed it for.
Lisa was very nice, but my policy did not cover what I needed it for. I’ve run into that a couple of times.
- INSURER:
Trupanion
- POSTED: 03/08/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Easy and friendly communication with the staff available 24/7 and most of time I don't have to wait long for my questions; really helpful when my cats needed expensive treatment plan having them helping with the bills is so much relieve
Easy and friendly communication with the staff, available 24/7 and most of time I don't have to wait long for my questions; really helpful when my cats needed expensive treatment plan, having them helping with the bills is so much relieve
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Glad I have Trupanion!!!!!!!!!!!!!!!!!!!
Claims processing/calculation are well explained and reimbursement is quick. I actually received the reimbursed funds before I received my signed green Certified Mail Return Receipt Card.
- INSURER:
Trupanion
- POSTED: 03/08/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Excellent customer care
The gentleman that helped me enroll was great.
Thorough. Knowledgeable abc kind.
- INSURER:
Trupanion
- POSTED: 03/08/2021
- BY:
- BREED: French Bulldog
- AGE OF PET: 7 - 10
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