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Thank you for the prompt response, your staff is outstanding..extremely helpful and informative. We have been with Trupanion for nearly 11 years and have received outstanding service. All I can say is thank you, thank you...have a great day...Diego also would send a lick but his mouth is still a little sore!

Pets Best is a great insurance and always no hassle whenever I submit a claim. The premium rate is very affordable and gives me a confident that my baby Momo will always be covered when she gets sick. I am so glad I chose Pets Best for my Baby Momo. They also process my claim very quick. Fully recommended! Thank you.

This company has a ridiculous standard increase year-over-year for everyone, even if you never submit a claim, just to cover everyone else’s high claim costs. Consideration should be given to those who never submit a claim, and increases should only be given to those who use the insurance more, versus a standard increase across the board to everyone. This unfair increase to all for those who use continuously submit claims is making the insurance unaffordable for those who never even submit a claim. I understand things happen that are unavoidable, but just as health insurance for humans, those who pay high costs for organic food and treats and preventative care to prevent certain conditions of their pets to maintain a healthy lifestyle shouldn’t be penalized. I have had the insurance for over 5 years now and in all those years, I only had minor claim of less than 20.00, and forced to pay a total of almost 50.00 per month in increases since getting the insurance. I have had to reduce my coverage amounts just to be able to afford the monthly insurance. The response from the company regarding asinine increases to my monthly insurance cost is because I need to pay for the increase of everyone else’s claims. Totally unjust and unfair. I thought this was a great company but what is the point of having insurance if you can’t even afford to keep it to use in the event you need it because you’re paying for everyone else’s claims. Serious changes need to be made to ensure the costs are fair.

The agent was very helpful

I found the customer service representative very helpful in explaining all the implications of my elections in great detail. Now, I'm hopeful to see how my claims are processed

Trupanion has come through for me very quick on all pet emergencies that I have had.

Customer service is great

The new customer consultants I worked with (first Jordan to review Trupanion offerings, and then Jonathan to sign up) were both great. They were professional and kind throughout! They both deserve raises!

Because all pets are a part of our family, and insurance is important for all family members ;)

I’ve read good things and my vet recommended Trupanion