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We purchased insurense for out new puppy with the hip dysplasia coverage. (we have had 2 previous pets with it) Sure enough when I thought it was some sort of injury our mixed breed puppy had it also. The doctor did a PTO hip surgery on him and thank goodness Trupanion cavered it. A Godsend!

I am generally pleased. Most claims are covered. The staff are particularly good at providing prompt acknowledgement of a claim receipt and in providing status updates. Payments are usually very prompt once a determination has been made as to what is covered. All the emails I have received have been very courteously written in addition to being informative of status or request for more info. My one frustration is that I have had to go back to the vet to ge more documentation when I thought the invoice, or what the vet office wrote on the claim might have been sufficient.

Our Standard Poodle is very healthy, but things do happen and with Pets Best Insurance we never have to worry about the cost. The online claim process is super easy and we usually get the claim process and money back within one week! We have tried other insurance companies in the past with our other dogs, but Pets Best is by far the best and most easy to work with.

This insurance has proved to be very good. When you call, the people are very friendly and helpful. They pay promptly and a significant amount. I feel like I am getting good coverage for the amount I pay monthly.

Pays a good portion of the big costs.

This isurance has been a life saver. I have had to us it alot and they alway come through, with out any problems. I am so glad I went with Embrace. Can thank You enough.

Embrace is great at processing claims and has a quick turn around. My recent wellness claim was submitted, approved and I should receive my check, all within a 7-10 day period! In order to have this expedited process you are required to submit, to my knowledge for all claims, a claim form that is unique to your pet. You can't just print a generic one like in the past and fill in your pet's information. You do have to go the website to print one. But it is not the end of the world for the extra step, because my refund should arrive to me shortly.

I was pleased at the speed with which my claim was processed. I spent more time working out how to submit the claim, having never done it by computer, than the time it took to process.

My wife and I have been rescuing English bulldogs for over 5 years. Most of the bullies who've come to live with us have been older dogs. Bulldogs have a lot of health problems in general, and older, not well-cared for dogs have even more. Over a year ago, we enrolled our four current bullies with ASPCA pet insurance. Since then, we've lost two of our girls, but have gained one more, who's also enrolled. The insurance has more than paid for itself in that time, and saved us hundreds of dollars in vet bills.

My cat Shadow recently had an eye problem that led to his eye being removed and ultimately costing around $2,000 overall. My claims were paid based on the actual cost, not on some fee schedule, and I was reimbursed the 80% on everything on the bill without any squabbling. The reimbursement took less than the 15 days they had allowed for. Also, when I had a question about an email I received, their customer service on the phone was very friendly and helpful.