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This company is amazing! The quick turn around on the processing of the claims and the caring of the people, just go hand in hand. I am so happy and pleased with this company.

After enrolling in Embrace six months prior, my Angel (We-Chon) developed unprecedented severe gastritis issues. It took three visits to the vet before her condition improved. That was a heavy expense I would have had without the reimbursement from Embrace.

My 8 1/2 yard old cat, Leopold, has had a long history of chronic allergies and diabetes. Trupanion has always reimbursed me quickly and fairly. Leopold was diagnosed recently with kidney disease and was hospitalized for 6 days. The bill came to $5100 and Trupanion processed the claim that Sam day and reimbursed me for $4300. I'm happy to say Leopold recovered and is doing great. Trupanion continues to reimburse me quickly for all of Leopold's new medications as well as his ongoing diabetes an allergy medications. They are the best!

My 8 1/2 yard old cat, Leopold, has had a long history of chronic allergies and diabetes. Trupanion has always reimbursed me quickly and fairly. Leopold was diagnosed recently with kidney disease and was hospitalized for 6 days. The bill came to $5100 and Trupanion processed the claim that Sam day and reimbursed me for $4300. I'm happy to say Leopold recovered and is doing great. Trupanion continues to reimburse me quickly for all of Leopold's new medications as well as his ongoing diabetes an allergy medications. They are the best!

Because of your generosity and that of all of the other animal owners paying into Trupanion, I've been able to get the medical attention that Toby has needed to keep his young vibrant life going. When we get him stabilized, and I don't need the insurance money again (hopefully for a long long time), I know my monthly premium will help someone else get medical treatment for the pet they love. I have a more formal letter almost ready to send into you, Thank you!!

Because of your generosity and that of all of the other animal owners paying into Trupanion, I've been able to get the medical attention that Toby has needed to keep his young vibrant life going. When we get him stabilized, and I don't need the insurance money again (hopefully for a long long time), I know my monthly premium will help someone else get medical treatment for the pet they love. I have a more formal letter almost ready to send into you, Thank you!!

As Sophie gets older, I am seeing some changes in her... she's a little slower.. doesn't hear as well (that could be selective). She has been diagnosed with Cushing's Disease and her meds are a healthy chunk every month. Thank goodness for Trupanion - they covered her diagnosis and her treatment promptly and efficiently. They have even checked to see how she is doing! What peace of mind I have as she ages... but she will probably be her for a long while just out of spite.

As Sophie gets older, I am seeing some changes in her... she's a little slower.. doesn't hear as well (that could be selective). She has been diagnosed with Cushing's Disease and her meds are a healthy chunk every month. Thank goodness for Trupanion - they covered her diagnosis and her treatment promptly and efficiently. They have even checked to see how she is doing! What peace of mind I have as she ages... but she will probably be her for a long while just out of spite.

My dog went to the vet for back pain. The vet diagnosed her with IVDD, so we went to a specialist about a week later. I thought I would have to do an MRI, and I told to get a pre-certification by the person I spoke to at Embrace. Apparently it takes 10 days to guarantee a response. I was a little put off by this. If this was an urgent case I would not have 10 days to spare, I would have paid out of pocket and then crossed my fingers it would have got paid. Luckily I did not find out how this worked out.... I sent in my claims via email and followed up with a phonecall. I was told it was received and went about my merry way. 10 days later I checked it and there was an issue about the diagnosis. I had received no follow up call, no email notifcation. I found this on myembrace, which is a great tool. If I hadn't check it though - I would have never known! My second claim went in and this too had some confusion associated with it. It got associated to both my dogs and not one. It didin't seem to correctly active on Persia's account. Anyway 2-3 emails later it was corrected. The both my claims saddled mt renewal date and paid a lot out of pocket (deductible x 2).At first I was a little upset thinking I paid twice, until I called and got set straight. I think it may have been worth mentioning that in their response to me, considering I had two claims one after the other, to save me the initial frustration and calling back. That seems logical to me. BUT the people that work at Embrace are extremely polite and attentive. They asked my about my dog and were responsive to email. All in all I don't have much to complain about, I just want to flag they need a little more organization and thought in their claims process (the part that interfaces to the customer). I thought it was very promising that the initial vet visit and specialist were accepted as claims. If this had ended up being chronic this insurance would have served me well.

Embrace is a very caring and wonderful insurance company! Both my daughter and I have coverage through them for all our loving canine kids. Ours have been through different medical issues from ear infections and gastritis to cancerous growth removals and surgeries. Without the help of Embrace coverage we don't know how we could have been able to afford these bills! It was comforting to know we could give our girls the necessary medical treatment needed ,without hesitation, by having Embrace for assistance and still have our pets with us today and in good health and happy!! Soo rewarding! Just like us -- medical issues arise in life...unfortunately, so do they in our loving companions!! With the rising cost of veterinary bills , I would strongly encourage contacting Embrace!