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Your staff is always gracious and helpful

Your staff is always gracious and helpful

Overall I would say I've been a client for over 5 years total.Their reimbursement statements make more sense than my own health insurance, their checks are sent quickly, customer service is fantastic and coverage is straightforward. We will always have our pets insured with Healthy Paws. We had Healthy Paws with our previous dog who had to be put down after a terminal cancer diagnosis. Healthy Paws sent us a hand signed note of condolence for our loss. I can't tell you how many people we've told about this company - and the card they sent. When we adopted our next two dogs the first thing we did was call Healthy Paws to get them coverage.

I 1ST GOT INSURANCE FOR OUR DOG OVER 9 YEARS AGO AND HE HAS SINCE PASSED BUT I KEEP THE POLICY FOR OUR NEW DOG AND NOW NEW PUPPY.I DID ALOT OF INVESTIGATING BEFORE I BOUGHT AND WAS TRULY AMAZED WHAT OTHER COMPANIES WILL AND WILL NOT COVER DUE TO A DOG BREED. THAT IS WHY I WANTED PET INSURANCE. AS WE ALL KNOW PUREBRED DOGS CAN COME WITH ALOT OF PREDISPOSED ISSUES AS WELL AS OTHER HEALTH ISSUES THAT CAN OCCUR. I DID NOT NEED INSURANCE FOR SHOTS AND SUCH ITEMS, I NEEDED IT FOR WHEN THE BIG ILLNESS, ACCIDENTS COMES ALONG. I HAVE NEVER BEEN DIS-SATISFIED WITH THIS COMPANY EVER. THEY ANSWER ALL MY QUESTIONS AND CONCERNS AND WOW WHAT A GREAT COMFORT IT IS TO KNOW I HAVE THIS FOR MY PETS BECAUSE I THINK IF THERE IS A DOG THAT WILL HAVE AN ISSUES WITH SOMETHING I WILL OWN IT.

My ASD puppy needed shoulder surgery recently. Pets Best was wonderful. You gave me the option to use the very best surgeon for my puppy, Orson. The surgery was scary but Pets Best really helped and paid 90% of the bill. Orson is now well on his way to a full recovery and has his whole life ahead of him, healthy and happy. Thank you to the staff at Pets Best for doing what a good insurance company is there to do. Provide help and give the pet owner peace of mind. I recommend your company to all my friends that have dogs and cats. You really are the best!

We've had Embrace coverage for 3 years, since we got our pup Arya at 3 months old. She's been pretty healthy, but recently began having unexplained accidents and some other worrying symptoms. Though I was expecting submitting our claims to be a frustrating experience, I have been incredibly surprised and impressed by my experience with Embrace. From assistance updating our mailing address after a move, to quickly processing claims and remitting payment (less than 2 weeks from when we submitted our claims until a check arrived) customer service with Embrace has been stellar. I didn't even realize our deductible was lowered by $100 thanks to the 2 years Arya wasn't having any major problems/claims. Very appreciative for the assistance during a stressful time (Arya's doing much better!)

My baby had TPLO surgery 2-23-16. I have been a nervous wreck, and the Trupanion Family have been awesome. My claim has been handled very quickly and all the times I have called everyone have very professional and very helpful. I work in a Vet. clinic and tell everyone about the need for pet ins. I never thought I would ever have to use it. It has been worth every penny. Thank you so much for all your help and providing insurance for my four legged baby.

My baby had TPLO surgery 2-23-16. I have been a nervous wreck, and the Trupanion Family have been awesome. My claim has been handled very quickly and all the times I have called everyone have very professional and very helpful. I work in a Vet. clinic and tell everyone about the need for pet ins. I never thought I would ever have to use it. It has been worth every penny. Thank you so much for all your help and providing insurance for my four legged baby.

This is the worst company. They do not like to pay or cover your pet when it gets sick. My pet has been insured since 2014, with major medical and a wellness rider. My cat was diagnosed with HCM 01/02/16 2 years after the insurance was purchased. He has never been diagnosed or treated for anything remotely related to a heart condition. He went to the vet for a uti and then was sent to the emergency hospital because it was the weekend and my vet could not take him in. After going to the hospital they found the condition after many tests. The hospital stay and to see a cardiologist came to over $3000. VPI would not pay $.01. They said he had a pre-existing condition. I appealed the denial because he did not have the condition in the 2 years I have been taking him to the vet his heart was never mentioned nor was he diagnosed/treated for a heart problem. After an appeal, the came to the same conclusion. The only thing they have paid for in the 2 years is a vaccination and fecal testing which are covered under the wellness rider. They extort pet lovers making you believe that if something happens to your pet you are covered. Everything is pre-existing as far as they are concerned and I would not recommend VPI to anyone. They are the worst. I waited my money over the past 2 years paying the monthly premium. I canceled my policy with them because they are good for nothing. I can pay for vaccinations and fecal testing without them, what they were really needed for the refused to help. DO NOT PURCHASE VPI!!!!!!! I WOULD RATE A ZERO IF I COULD

We are first time puppy owners and decided to play it safe by getting pet insurance. Having gone through all competitors in the market, we went with EMBRACE considering that the better coverage and the rave reviews we came across on various websites. I must say this was one of my best decisions of 2015 other than deciding to adopt a puppy. At EMBRACE, the staff is extremely professional and courteous; reimbursements are timely and quick; coverage is very good. I have had multiple vet visits in the past 1 year baby and it is very reassuring to know that EMBRACE is backing you. Vet visits can be really expensive and I am glad that I do not have to think twice before doing what is good for my puppy. Special thanks to the staff who make it happen..each time