Great Customer Service
After accruing serious medical bills with a sick cat I decided it was time to invest in healthcare- so glad I did it and so glad I went with Embrace. They have prompt and helpful customer service and competitive prices.
The cost you pay for a pet also goes down annually if they are in good health. Also they are great and processing claims in a timely manner.
I most certainly recommend Embrace for any petowner who cares about their pet .
- INSURER:
Embrace
- POSTED: 08/29/2017
- BY:
- BREED: Mixed Breed
- AGE OF PET: 1 - 8
Did you find this review helpful?
Yes
No
customer service personnel prompt and helpful
On several occasions I had questions about my coverage and the Embrace staff were very courteous and helpful over the phone. We received a lovely card when our dear Sam passed away and all information about claims submitted was processed and explained efficiently and promptly. I would recommend this insurance company.
- INSURER:
Embrace
- POSTED: 08/29/2017
- BY:
- BREED: Labrador Retriever
- AGE OF PET: Over 8 years
Did you find this review helpful?
Yes
No
Misleading and unhelpful
We had insurance through 24PetWatch for years when they suddenly informed us that they were no longer able to offer policies in our state (New York) and when our policy expired shortly, we would not be able to renew. This left us entirely in the lurch, and we had to find another insurance company, which is now excluding a whole bunch of pre-existing conditions. 24PetWatch was polite but 100% unhelpful in all respects -- they couldn't even tell us how to contact the state insurance authorities to get more information. We're so disappointed in this company.
Also, no where on their website does it currently say anything about how they can't write policies in certain states, so they're actively lying to potential customers. Shame on you 24PetWatch.
Finally, for the record, this company is incredibly slow handling claims (8-10 weeks was a best case scenario), has no web portal to check on claims status, and generally wasn't very good to begin with. So if it weren't for the "pre-existing conditions" thing, we'd be better off without them.
- INSURER:
24PetWatch
- POSTED: 08/29/2017
- BY:
- BREED: Domestic Shorthair
- AGE OF PET: 1 - 8
Did you find this review helpful?
Yes
No
I love u guys!
I love u guys! Fast payment and actually covers things.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
Did you find this review helpful?
Yes
No
The insurance premiums are very high.
The insurance premiums are very high....
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
Did you find this review helpful?
Yes
No
After I pushed a bit I got the information I needed.
After I pushed a bit I got the information I needed.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
Did you find this review helpful?
Yes
No
Love this company !
Love this company ! People are so helpful and wonderful to deal with
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
Did you find this review helpful?
Yes
No
We spend a ton of money and have received no reimbursement.
We spend a ton of money and have received no reimbursement. Trupanion doesn't cover much at all. We will not continue with coverage if they continue to deny claims. It's not worth it paying $168/month!
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
Did you find this review helpful?
Yes
No
Very courteous and professional custom service.
Very courteous and professional custom service.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED: Siamese
- AGE OF PET:
Did you find this review helpful?
Yes
No
Everyone we talk to with a new dag we always recommend Trupanion.
Everyone we talk to with a new dag we always recommend Trupanion.
- INSURER:
Trupanion US
- POSTED: 08/29/2017
- BY:
- BREED:
- AGE OF PET:
Did you find this review helpful?
Yes
No