Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 27,162

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
3

out of 5

POSTED: | BY: louise

always a reason not to cover

I discovered that Trupanion doesn't cover a vet visit unless the vet DOES something like take blood or give medicine. So, when my dog started yelping and was unable to walk in the park, the visit to the vet was not paid because the vet found nothing wrong and the dog was no longer yelping. They ignored that the vet spent a good deal of time checking my dog over from head to foot to be sure. Then they refused to pay for allergies even though no allergies have been found. The records indicated that an ear infection COULD BE a seasonal allergy so now they wont pay for any allergic conditions. In fact, they've only paid for a crisis situation when the dog suddenly started vomiting and became dehydrated and we didn't know why. This seems to be emergency only insurance although it's not supposed to be.
5

out of 5

POSTED: | BY: Duane

Very efficient & claim processed within a week.

While on holidays, our dog sustained an injury that required hospitalization after midnight. While in hospital, x-rays, bloodwork and an ultrasound was performed and our dog was released after 18 hours. Within the next 3 days the medical report was completed and forwarded to our vet-pet insurance. The claim was substantial and required another level of review and within 5 days the claim was processed. Throughout the entire process there was excellent communication with Trupanion and we were most satisfied with the result. Over the years,Trupanion has provided excellent service, communication, and claim repayment, and we are thankful we chose this company to have our pet insured under. We would use them again for any future pets we own also.
1

out of 5

POSTED: | BY: Rachael

what am I paying for?

They will do anything they can to not pay your claims. They are not helpful or understanding in regards to patient care.
5

out of 5

POSTED: | BY: Max's

Excellent Service

After a horrible exprience with a previous company I switched to Trupanion and I am very pleased. Max stopped eating, vommitted and had bloody stool so I rushed him to the emergency vet 2 weekends ago, he needed IV antibiotics and was ready to go home the next morning with some antibiotic pills. His misadventure cost $660 and Trupanion is covering $460 of it, well worth the switch. (If this were my old policy the vet & I would be faxing all of the documents 3 times each, only to have it denied.) Trupanion made an unpleasant experienc, for the dog and I, much better with their prompt and fair service!
5

out of 5

POSTED: | BY: maria

amazing pet insurance

has worked with me and has covered a lot of my pets emergencies.i would recommend this insurance hands down to anyone who has a loving companion.i own 3 chihuahuas and Trupanion has covered a lot of things such as medication,biopsies,hospital fees,etc. AMAZING! i can sleep better at night knowing my pets are in such great care if needed.
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Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
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