Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 25,888

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
3

out of 5

POSTED: | BY: Rosemarie Vaccaro

Claim processing

This past year trying to get claims processed by Trupanion has been very hard. In the past I did not have this issue but It took months of my vet sending in the claims and then finally having my Vet Trupaion rep hand carry all of the claims in order for me to get reimbursed. I also had to cancele Banning's policy with Trupanion because of his death. Trupanion promptly sent me a refund check for the balance of his premium that I had paid. This check was returned to my bank and I was charged a fee for the returned check. I am still waiting for that check to be replaced.
5

out of 5

POSTED: | BY: Francesca

Amazing service

My dog had two MAJOR emergency surgeries two weeks ago. Trupanion did not give us any hassles or question us in anyway. We paid the necessary deductibles and they covered 90% of the remaining costs no questions asked. I would never use another pet insurance company. They are absolutely wonderful!
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5

out of 5

POSTED: | BY: Mira Riggin

Excellent and Quick Claims Service

My dog was diagnosed with diabetes three months ago. We had a difficult time regulated our 8 year old Scottish Terrier's blood glucose level and required many, many visits to the vet. The vet submitted the claims and a week later a check from Trupanion arrived in the mail, making a very stressful situation a bit less stressful since we did not have to worry about the finances. Getting Trupanion for our dog was the best decision we ever made.
5

out of 5

POSTED: | BY: Jane

Service and payment

Trupanion paid the vet clinic directly-very quick, convenient and no hassle. Thank you!
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1

out of 5

POSTED: | BY: Sally Jean

So disappointed

Been a paying policyholder for 7 years and finally needed the insurance. Dog had surgery to remove lumps, one of which was cancerous. Trupanion identified each of the four lumps a separate CONDITION. Each CONDITION, not the +$3K surgery/illness, was subject to my $1000 deductible. WhAT A Shock that the illness was not covered!
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Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
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