5
out of 5
POSTED: | BY: Jill
Happily surprised by the great service!
I was terrified that Trupanion would find a way to deny my claim when my dachshund had a herniated disc and needed surgery right away. The MRI, surgery, and related care was going to be $9,000 (CAD).
The company helped with pre-approval on a weekend, after hours. They took all my information over the phone to get a records request ready to ensure that things were ready to go first thing as soon as my regular vet’s office opened.
The staff on the phone were AMAZING. They were sympathetic and patient, and clearly walked me through all the steps I would need to take. They sent me follow up emails right away to confirm the details of our conversation and to ensure that there would be someone else on the next shift kept up to date on my case.
They paid out my claim and I had the money in my account in 4 business days after I submitted the paperwork. I was blown away.
I thought pet insurance was likely some kind of scam, so I was pretty shocked when they gave me NO trouble and processed everything they said they would when I signed up.
I couldn’t be happier with this company. I don’t have any kind of relationship with the company - this glowing review is genuine.
Thank you for helping to save my dog’s life!
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