5
out of 5
POSTED: | BY: Laura
Excellent Customer Service
I had a scare with my fur baby. i had never filed a claim before and was very nervous and anxious about how to go about doing so.
i called and the person was very gracious, kind and understanding. She took the information and i needed it to be approved that day which was very short notice but they got it done. i went to my vet and had her seen which turned out to be not as bad as i thought it was and in fact didn't need to file a clam. Which was a great thing. Thank goodness for that and Trupaion people for helping me through a stressful and trying time. As all pet parents know when your fur baby is sick there is nothing you won't do for them. I also appreciated the call back to see if she was o.k.