Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 25,888

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
1

out of 5

POSTED: | BY: Amber Nadine

Satisfied client VERY upset

I left a VERY positive review on Dec 1st, 2022. Less than 3 months later I would like to take back that review. My senior dog has been on a Flovent inhaler for a couple of years. I use the medication sparely - partly cause of the expense (~$120), but mostly because it contains a steroid. I have filled the prescription in the past and it was fully covered. I have already paid the deductible for the respiratory condition - in 2021 he was hospitalized and has since been taking this medication once - twice daily depending on his symptoms. On Feb 23, 2023 I submitted my claim for just over $120 - of which I received a little over $8 back. I called to set up an appeal. It took weeks to have my appeal claim opened and have since reached out to Trupanion a couple of times. Each time the representative has told me there is an “IT issue” and once that issue is resolved my appeal will be opened. I pay over $300 a month for two dogs. I have been with Trupanion since 2011 and they can’t expedite my appeal?!? Clearly I am not a valued client, as they are willing to lose a client who pays just under $4000 a year for $100…you do the math! As always…insurance companies make money. Why upset a client over $100!?! 🤷‍♀️
Read more on Trustpilot
3

out of 5

POSTED: | BY: customer

Review

Easy to obtain The app isn’t overly useful I still haven’t received my information for my pet to provide to the vet (account number etc) I only know he is covered because I’ve lived chatted with someone. Customer service is good
Read more on Trustpilot
5

out of 5

POSTED: | BY: Mike Dokmajian

Just wanted to say wow what a Compny they stand behind their word every time we needed them they were helpful for us.

Just wanted to say wow what a Compny they stand behind their word every time we needed them they were helpful for us. Thank you and keep up the good work.
3

out of 5

POSTED: | BY: B Walters

I have not had to use it yet

I have not had to use it yet, so dont really know. However one thing I find difficult is to find my what my plan covers. All I can tell so far is that there is no deductible, but cant find what is and is not covered.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Sophie

Very good service

Very good service when I first called to inquire about their coverage and decided to register my dog. Haven't had to use the coverage yet so I don't have any comment to add as of now.
Read more on Trustpilot
Please leave a review

Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
Provider website

Get a quote today

Leave a review