Competitive pricing and flexible payment options
Wide range of coverages to protect your pet inside and out
Simple claims process
Award-winning customer care
Underwritten by Petline Insurance Company
4
out of 5
POSTED:
| BY: Melody Burrill
Fair prices and no hoops to jump…
Fair prices and no hoops to jump through. Easy access to all info and documents needed.
Sonnet definitely offers the lowest rates. Confusing when trying to add extras ( home/ pet insurance) don't understand why they would charge for multiple different dates and not make the consistency of ensuring insurance was coming out all on the same date. Calculate the difference between. Only real complaint for someone that has multiple different coverages. Other than that. Fast, easy to set up.
Love the app - easy to work with - making a claim though, is a nightmare
I love being able to update my information in the app. I bought a new car about a month ago, and I had my insurance documents changed over and had my old car deleted from my policy and had new paperwork to give to the bank, all in less than a minute. Absolutely phenomenal! Although I couldn’t r why my premium jumped even though it’s a small amount, nothing about the experience made me think twice.
That being said, about two weeks later, I was rear-ended at a very low speed by another vehicle at a red light. I called the claims number to let them know that this occurred and provided them with all. In case I need to take my car in to get anything taken care of and get an estimate. It has been almost four weeks, and I have yet to hear back from an adjuster or anyone at Sonnet. Even though I was not at fault without that information or at least an estimate, I cannot file a police report if necessary. Although scratches appear superficial, the purpose of this was to make sure that my insurance was informed and that they could then direct how payment will be applied to fixing my vehicle if necessary as I was rear-ended at a complete stop at a red light. I welcome anyone to contact me and explain why it has taken so long to get even a call from an adjuster.
My biggest concern is that, God forbid, this has been a severe accident where someone had been injured, or my car has been totalled or severely damaged; I would be waiting to this day to hear back from someone. In the meantime, what would I have done?
Competitive pricing and flexible payment options
Wide range of coverages to protect your pet inside and out
Simple claims process
Award-winning customer care
Underwritten by Petline Insurance Company