Sonnet | Pet Insurance Review

Ever since going with sonnet I havent had any problems or issues with getting things answered or resolved I am currently having a hard time where there is some corrections but they got on it as soon as they can and doing there part

I have spent hours out of my year dealing with Sonnet Insurance's consistently poor customer service. Been a customer since Sonnet shortly after it was founded in 2017 and I am very excited to move on. Someone from Sonnet will likely respond to this review to try and save face for prospective customers reading this and I would recommend the person from Sonnet responding to this: reconsider, and dedicate your time actually speaking to customers. When someone has a problem, pick up the phone. Hours waiting to get through to someone and this has happened several (more than 8) times throughout the year. This should be investigated both internally and by FSRA. Excuses like: "it's a Monday," or "Had to get someone else to review it, sorry it took you to follow up with me to get a response weeks later." Habitual insanity. To prospective customers: please let me save you time and energy; you are way better off going with another company that is not Sonnet. Takes a lot for me to leave reviews and I hope this gets to the right person to make a positive change at your business.

Honestly I’ve been a customer since September 2018. Over the year of being a good customer, driving was great no tickets or accidents they brought up premiums by $30 then finally this month price went down $10. Yay finally!! October 30th I got the call my new car is in so I called sonnet to say I’m trading in my car on November 1/25 they went through my policy and to swap it the new monthly payments were almost triple the price🤦🏽‍♀️ I told them I want to cancel their employee put me on hold after being in the queue for over an hour, this guy I finally spent 20 minutes talking to about the situation, he tried to get me a better deal but wasn’t so I said I’ll cancel. Someone else did offer a better deal. I waited 5 minutes for the guy to come back, I heard the click to come back and he hung up! Wtf!! Now you think the Curtosy for a long term customer waiting to finish a cancellation the employee would call back! Nope nothing It was after 6 so now their closed so I had to wait till Friday after work and so I called around 5 stayed on que till 6:15ish and no one answered then the line went dead. Now their closed. I checked my emails still no cancellation email so today Monday nov3rd I called waited over an hour in queue and the guy has authority with management apparently said he couldn’t cancel my policy dating Nov 1/25, I told him about the guy and that I had called the Thursday cancelling etc and he requested proof I traded my car in nov1 I sent bill of sale which Kia made a mistake and dated oct31. I also sent him credit agreement showing my old car was traded in Nov 1st and vin etc and the guy said can’t except it I had KIA manager write a letter and still no! Honestly he was giving me the run around for nothing when he clearly sees in documentation that all information asked and requested to cancel for jov1st was there.. I’m sure he was just giving me a hard time because I said I didn’t want to stay with sonnet. I got an amazing quote only $60 more than what I was paying from another company so the guy was getting on my last nerve truly upset me I didn’t know what else to send I sent all documents even with personal info I got that I shouldn’t have had to send. Anyhow I was so upset I just cancelled from today’s date when respectfully he should have cancelled on November 1st since that’s what my proof shows and that it’s their employees fault not doing his job properly…. So disrespectful to a long term customer! I’m so upset I will not recommend sonnet to anyone!

I never spoke to anyone from this company emailed over 2 weeks ago

The agents help