Sonnet | Pet Insurance Review

Not allowing cancellations online is criminal. I spent an hour on the phone waiting and no one picked up. I'm not even churning as a customer - I just wanted to switch from tenant to landlord insurance. The app was too dumb to let me do that, so I had to buy a new policy and cancel the old one. Except they won't let me cancel the old one! There is no reason that after 8 years in business, they haven't built it. This is purely to frustrate customers into not cancelling. I've been using sonnet since 2017, but my next insurance policy will not be through Sonnet. Update 11/13: It took them a week to get back to me by email, and the email just told me to call them. What is this clown show?

Very easy website to navigate.

Online quote feature bugged out and then it auto canceled my other policy waited on hold forever and after speaking to them they didn't even know why my policy got canceled and were supposed to get back to me and so far nothing a few days later

Quick online quote and option to buy online. No pressure tactics and no hidden fees.

Service not good 👎