Sonnet | Pet Insurance Review

Everything.

Very bad service .when called customer care one person told me I will get the deductible back which I paid when called again where is money , I was told you are not eligible to get the deductible. After few days I received the deductible cheque. When deposited it got back. Worst company ever all liars.

Great service and product

My old insurance company jacked my car and home insurance up another 400$ a year. Thats it I’m not agreeing to that no way. I saw an ad that n tv for sonnet insurance and later got an email from my bank tangerine saying get 33% off sonnet insurance if you have tangerine banking which I have for years recommend tangerine highly no fees. Sonnet was so easy to get fill out a few questions online and get a quote. Then they call you ask if you want to amend or change anything and then you agree to take it or not. In my case I saved 1100$ a year on my 2 cars and home insurance. No brainer I took that sonnet quote fast ! Same coverage in some instances better.

Stay FAR away from Sonnet Insurance. This is by far the worst insurance company I’ve ever dealt with. Their customer service is nonexistent, their claims agents do not care about you, and they will purposely delay your claim with little to no communication. Despite being an “online-based company,” they don’t update your information properly, and good luck trying to reach them—chat takes 30-45 minutes, and calling means waiting at least an hour just to be met with empty promises of callbacks that never happen. To top it all off, they added someone to my policy that I don’t even know, and I’ve been paying for them for an entire year! Absolute scam of a company. Avoid at all costs.