Sonnet | Pet Insurance Review

The initial premiums for home and auto insurance are not the lowest but competitive. I had a claim a few years ago on my home policy from damage caused by nature and the response to the issue was great. However, I have experienced communication issues with Sonnet. Last year before renewal, I received an email with the renewal amount for the auto insurance but never received a notice for the home insurance renewal. I shopped around and found lower auto premiums. When I went on-line to check out the home renewal, I found the premium increased substantially but did not have time to shop around. I called Sonnet and asked why I did not get the email notification for the home policy and the agent had no answer. I suspect it was because of the premium increase and Sonnet did not want to let me know in advance so I could shop around. I asked the agent what the combined discount was for Sonnet having both the auto and home policies and was told he has no idea. I was told I would have to cancel one policy to find out what the premium would be for the other policy. Overall, I find Sonnet to be evasive and not as forthcoming as other insurance companies, especially when policy holders want to comparison shop. My polices renew in September and am waiting to see if I get email notification of the premiums for both auto and home for 2022. I'm already shopping around. I received my renewal notice for the autos for 2022 and called Sonnet. I was told I would receive the home premium over the next few days. I asked again what the discount was for Sonnet having both policies and they couldn't tell me anything other than it could be up to 20%. As a consumer, this is totally unacceptable.

I am very glad to choose your company , very friendly, cooperative and helpful to their insurer.

Super helpful, with excellent customer service. I was with a broker before I switched to sonnet and paying well over $300 a month! I’m now paying less than half of that with Sonnet. It was pretty easy to get a quote online and get things started. So glad I found Sonnet and switched.

Excellent customer service

I was found at fault for an accident where I was not to blame. Circumstances dictated that I was in a no win situation. Avoidance would have caused even more damage and possible injury to others. I was not at fault according to the OPP. I was not charged with a traffic offence. The Ombudsman you employ is clearly bias in the favour of the insurers. My insurance premiums almost doubled, for a driver who has never had an accident in the past and never any claim. This whole process has stained irrevocably my driving record and I am now considered a liability. I am retired and drive less than 100km a week. I am hardly a risk and I am very disappointed.