Pumpkin | Pet Insurance Review

4.7

out of 5

Number of reviews 3,291

Pumpkin is a pet care company on a mission to make the best pet care possible fur all. Pumpkin was started after its founders took a look at other pet insurance options on the market and found that some were missing one crucial component – preventative care. Pumpkin believes all parents should be able to give their pets medical care if they’re sick or hurt, and preventive care that keeps them healthy throughout their lives. Disclosure Only PumpkinNow pays up to 90% in minutes for eligible vet care* Get 80–90% cash back on all eligible vet bills #1 rated on Google among pet insurance brands with 2,500+ reviews¹ 9 out of 10 vets trust us to take great care of their patients² Top-rated pet insurance provider on Trustpilot with 4.9 stars *Qualified customers with eligible claims for treatments $1k or more could be paid in 15 minutes after submitting a request if their bank accepts real-time payments. For a list of RTP-enabled banks, visit https://www.theclearinghouse.org/payment-systems/rtp/rtp-participating-financial-institutions. For full terms & conditions, visit www.pumpkin.care/pn-terms ¹ Based on Google Review data https://www.google.com/search?q=pumpkin+pet+insurance&oq=pumpkin+pet+insurance collected February 2026 ² Based on responses from 447 veterinary staff members who participated in the “Pumpkin 2025 Survey: Vet Partners Feedback” between 12/3/25-12/15/25.
5

out of 5

POSTED: | BY: Amy

My honest review....I'm a Happy customer

I had been looking for pet insurance for a year, I decided to go with Pumpkin because all their benefits beat the other companies I was comparing. I wanted to wait on a review to truly see how it was to file a claim. I chose to add the Preventative Wellness to my plan. I went on Wednesday 3/1/23 to take my cat for his annual check-up and filed a claim right when I got home. The claim process online was super easy and very user-friendly. The claim was completed the very next day on Thursday 3/2, I was reimbursed Friday morning 3/3 with my direct deposit. I am so happy with this company and I wish I knew about pet insurance years ago! If you are thinking about pet insurance definitely go with Pumpkin
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5

out of 5

POSTED: | BY: Dr Janet Gordon Palm

Timely response to phone call

Timely response to phone call Kat heard my questions and answered them effectively and warmly. I could sense her passion for helping pets and pride in her ability to do so!
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4

out of 5

POSTED: | BY: Celina

I would have given a 5 but I had to…

I would have given a 5 but I had to work extra on my side to get my claim correctly processed. It was denied incorrectly but when I contacted customer support I was pleased with the results. My claim was reopened and paid.
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5

out of 5

POSTED: | BY: Julie Chi

I signed up because I want my Wookiee…

I signed up because I want my Wookiee to have the best coverage . He is my world.
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5

out of 5

POSTED: | BY: customer

My customer service rep was the best…

My customer service rep was the best she made signing up very easy for both of my pets and she was able to help me with payment over the phone. Very grateful!
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Monthly Cost

Plans start as low as $30 per month. Prices vary based on plan type, pet breed, age, and location.

Coverage

Every pet is covered by a 90% reimbursement rate to make it easier to say “yes” to the best possible care.

Payout Limits

Annual limits of $10,000, $20,000 or unlimited for dogs and $7,000, $15,000 or unlimited for cats.

Deductible

3 options: $100, $250, $500 and $1000

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Insurance coverage begins 14 days after your policy begins for all conditions, including knee/ligament issues where some other policies make you wait 6 months for coverage. No waiting periods for preventive care (in fact, depending on when you received the care, you may be eligible for a retroactive refund).

Exclusions

Pre-existing conditions are not covered. However, unlike some other pet insurances, Pumpkin’s plan covers some curable pre-existing conditions if symptom-free for 180 days, with the exception of knee and ligament conditions. For full terms, visit pumpkin.care/insurancepolicy.
Pumpkin Pet Insurance detail
About Pumpkin: Pumpkin Insurance Services Inc. (Pumpkin) is a licensed insurance agency, not an insurer. Insurance is underwritten by United States Fire Insurance Company, a Crum & Forster Company and produced by Pumpkin. Pumpkin receives compensation based on the premiums for the insurance policies it sells.   Pumpkin Preventive Essentials is not an insurance policy. It is offered as an optional add-on non-insurance benefit. Pumpkin is responsible for the Pumpkin Prevent Essentials product and its administration.   Pumpkin Pet Insurance policies do not cover pre-existing conditions. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For full terms, visit pumpkin.care/insurancepolicy. Products, discounts, and rates may vary and are subject to change. More information available at checkout.
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