Prudent Pet | Pet Insurance Review

Rebecca (Dallas) was beyond helpful. Even though insurance doesn't fit my needs as my pet has a diagnosed condition already, she did not dismiss me. She discussed other possible options for assistance from her own personal experiences. If I can get my pet through the current battle we are in I most definitely will be back to get insurance for any future needs based solely off the level of care and concern she had while knowing the conversation was not going to lead to a sale at the moment. I truly appreciate this sort of customer service as I myself work in the customer service field, people like her are a dime a dozen. Rebecca, thank you from the bottom of my heart. Today's been a day of many tears and feeling so torn and it truly made my day better being on the line with somebody as compassionate and friendly as you. Wish us luck on our journey and I hope I get to talk to you again.

As a pet parent most of my life, I’ve tried several pet insurance companies, always looking for the best way to protect my fur babies. I was pleasantly surprised to happen upon the Prudent Pet health insurance company. I was pleased with the pet health coverage available to me, and I was blown away by the extremely helpful and honest customer service. I was actually able to speak to a “real person” and get immediate answers to my pertinent questions. Rebecca, the customer service rep I was fortunate enough to deal with, was honest, knowledgeable and she made sure all my questions were answered to my satisfaction. For something as important as pet health insurance, I feel very comfortable and confident choosing Prudent Pet Insurance for my furry family.

Carmen was great to talk to! Super helpful and informative and nice.

Steffi was wonderful! She continued to remain in contact with me while i struggled to make a decision. She was patient and informative. She shared personal experiences with pet insurance which made it much easier to discuss any concerns. I didnt feel pressured to make a decision which definitely made it much more pleasant to work with her. I am hopeful all the staff with prudent are as helpful and pleasant as Steffy. Thank you again for your amazingnest!!

the representative was very friendly and helpful