Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,695

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Rolando

After 3 years of pocketing my money, the one time my dogs need them, they bail out because my dog is 6years old

3 years of paying them, for my 3 dogs, I never filed a claim with them, because my dogs are mostly healthy they go to the vet twice a year and they are usually well. Then Rocky has an accident break his tooth and he has to have a procedure to relief pain and avoid infections. But he was denied because he is 6 years old, they only accepted like $400 of the $1300. I was furious how can someone deny him for the age, at only 6 years old. If instead of the insurance I saved that money in a savings account, I would have used only a 30% of it to cover 100% of the expense. So from now on I will do that, save it in to a doggy savings account for emergencies instead or hire a better insurance provider.
1

out of 5

POSTED: | BY: Alec

PetsBest - Will take your money, and cover nothing.

They’re quick to add everything to your 500$ yearly deductible, but as soon as you hit that and expect them to start paying, well, good luck getting a penny out of them. Will be canceling my policy.
5

out of 5

POSTED: | BY: jose cohen

My pet expenses

Rapid response. Rapid reimbursement of my expenses
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1

out of 5

POSTED: | BY: Michael Smith

Your company is trash and a ripoff for…

Your company is trash and a ripoff for honest people in need of help. I even called an agent months ago to confirm the surgery would be covered and only after I paid out of pocket and submit a claim I'm being told otherwise. You are a horrible company and you should be ashamed of how you do business. Dirty tricks and deceit to rip customers off, hope your proud of yourselves. Don't listen to these other reviews, filtered out the bad ones to avoid painting an accurate picture.
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5

out of 5

POSTED: | BY: Abbie Kircher

This is by far the best pet insurance ever!!! I have recommended it to several friends and family!!!

I can’t say enough awesome things about this insurance. Having this has literally saved my dogs life and has given me more time with my four legged “son” who is just as important to me as my human children. If you need a reliable insurance for your animal, this is the one to use!!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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