Pets Best | Pet Insurance Review

We adopted an older pug 3 years ago and insured him with Pets Best. As time has passed he has had numerous medical issues. Have subsequently insured 2 more dogs, claims process is easy and statement of benefits always easy to understand. Very happy, been the best decision I have ever made.

I am into the 3rd month and 9 calls since I submitted a claim that qualifies toward my deductible. It's back in "review" for a second time. ALL SUPERVISORS WERE SUPPOSEDLY "IN A MEETING" AND UNAVAILABLE TO TALK TO ME. Extremely unhappy with this coverage. Yes...an Account Manager called me back.. AFTER I PUT THIS REVIEW UP!! Again... PASS IT UP... DO YOUR RESEARCH BEFOREHAND!

Very easy to submit a claim which was quickly processed.

Read the fine print! I've been a customer for years and when I finally needed insurance to help, I was left on the hook. I took the cat for her annual checkup and dentistry appointment, unfortunately she needed an extraction. I thought I was going to be fine as insurance should have covered it. But, as stated in PetsBest's policy: "your Pet's teeth must have been cleaned and examined under general anesthesia by a Veterinarian in the thirteen months before the date of service for the Periodontal Disease claim". Her last examination & cleaning under anesthesia was 14 months prior thus my claim wasn't covered. I barely missed the window by just a bit and now I'm left on the hook for the ENTIRE bill. What a shame, unless you're putting your pet under anesthesia on a yearly basis (not a great idea if you've an aging pet), it's very possible that you'll miss the window to file claims as well. It feels almost unreasonable that they set these strict criteria for coverage. I did find the process to submit a claim rather easy though, so I'll give them that. 1.5 stars --------- In regard to your reply, Thank you for responding. However, this boiler-plate response is representative of my qualms with the company policies. My pet was indeed free of any signs of Periodontal Disease prior to the Policy Effective Date and waiting Period. And since the age of three, my pet's teeth have been cleaned and examined under general anesthesia by a veterinarian routinely. However, this last date of service for the Periodontal Disease claim where an extraction was necessary was 14 months ago and thus missed the mark just barely. I feel that your policy of 13 months is set to give minimal leeway to patients and deliberately absolves you of your responsibility.

Bought the insurance for my new pup took him in for his first wellness exam they paid half of the claim submitted they forgot to reimburse me for the office wellness visit which was one of the main selling points on their program I’ve given them three weeks and notify them and give them three weeks it’s been three weeks I haven’t heard anything from them yet called again today and their team still hasn’t reviewed it yet as my first interaction with progressive pet insurance I would not recommend them to anybody else if they can’t handle something simple like this I can only imagine if it was more complicated scenario