Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Brian Worthington

Pets Best is worth it

The claims process was easily made on my I phone. The reimbursement came in a timely manner. Pets Best kept me informed during the whole process of the claim. They reimbursed exactly to what the contract specified. Happy with them.
5

out of 5

POSTED: | BY: Henry

Exceptionally easy to submit a claim…

Exceptionally easy to submit a claim via the portal. You're able to upload documents and track your claim from start to finish. I was wonderfully impressed as to how fast my claim was processed.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Allison Stepp

HEARTLESS COMPANY

We called this company to change over billing information as we had taken over my brother's dog after he had passed UNEXPECTEDLY. They gave us {his family} the only option to buy a whole new policy in which everything that was covered on my brother's policy would no longer be covered & gave us the excuse that their policy states needing a POA to take claim over the ownership of Oberon {we have access to his app, his policy, declarations page as well as his renewal paperwork & NO WHERE does it state needing a POA or paperwork stating new ownership of the dog to take over an existing policy}. Oberon is only two & ½ but has had many issues that were covered by this policy & not having access to it & starting a whole new one would then have us pay for everything out of pocket making the policy literally useless because of some lie they pulled out of thin air to gain a new policy over helping a helpless animal who had NO CONTROL OVER LOSING HIS DAD. Such a heartless company full of lies & excuses & not fulfilling their duty to the animals they supposedly claim to care for.
1

out of 5

POSTED: | BY: Geneva Parks

Very slow processing

Very slow processing. You have to do everything yourself or else or claim will be closed. I have a claim for over a thousand for my dog's emergency care and they just closed it saying I didn't submit them documents when I already submitted them all the docs our vet gave us. I had to call my vet myself to ask for the docs again and was told they never received a request from petsbest. Very lousy and lazy support. They are quick to close a claim but takes time to open or reprocess it after you've given them yet again the same docs after providing it to them the first time.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Erica Linn

Easy claims process

Easy claims process. Quick reply with reimbursement.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review