Pets Best | Pet Insurance Review

Easy to use app and website. They cover what they say they cover. They never give you a hard time. I wish human insurance was this straightforward.

I have had Pets best for over 10 years. They handle claims quickly with no nit picking about prices. I would highly recommend them.

UPDATE: The company’s request that you call customer service for help with any voiced concerns is a BOGUS and generic copy/paste response. When I called the line, no one had any idea what I was talking about. My favorite thing about Pets Best is that they have a 24 hour line for medical concerns that is staffed by a vet tech. Otherwise, financially- What I have been reimbursed over the last four years has been far less than what I pay in premiums. It would be helpful if they made an effort to remind pet owners that certain exams or interventions are due at a specific time in order for any subsequent illness to be paid for (for example, you need to subject your pet to anesthetic dental cleaning starting at 3 yrs old even if their teeth are fine, because if something ends up happening afterwards then they won’t pay for it. This happened to me after my boy went from healthy teeth to plaque fast, and I was told by an agent that I now need to pay for costly dental cleaning on my own). The prescription formulary list is pretty small, medications are rarely reimbursed. You would fare better saving your monthly premium into an account to use for when you need routine pet care. Anything seriously costly after that can easily be paid back using a service like Care Credit. If you have a holistic pet store by you, their consultations are usually free with the purchase of the products to help your pet- do that replaces the vet line and comes from a healthier approach. Save your money.

I was a little worried after reading a few of the negative reviews for Pets Best, but I had no problems at all. I submitted my paid invoices for my dog's vet visit as well as his subsequent surgery and was reimbursed within a few weeks. I am so glad I decided to purchase pet insurance and definitely recommend Pets Best!

Always process the claims I’m a timely manner!