Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,684

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Wendy Jones

Reliability and genuine

Very efficient and caring company that explains well no hidden agenda or surprises all in a timely manor thank you
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5

out of 5

POSTED: | BY: Chandra Goparaju

Excellent

Excellent. impressed with their support
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5

out of 5

POSTED: | BY: Patti Backman

Great experience

I was very pleased with the process of filing a claim. A very kind and helpful customer representatives. I was pleased with the reimbursement on Willows claims
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3

out of 5

POSTED: | BY: Sheri Barbour

Things I don’t like !

I don’t like the fact of how much the price goes up each year. I also feel everything should be considered for money back. Examples , toe nails cut and anal glands. As much as we pay per month everything should be refunded with something. It also takes to long at times to get refunded . I will be keeping the insurance , I just wanted to state my opinion.
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5

out of 5

POSTED: | BY: youssef heddaya

My toy poodle is now two years and a…

My toy poodle is now two years and a half and we have been been with pets Best insurance since he was 8 weeks old… Through the time we had two major accidents and one illness. He was attacked by another dog and lost sight in his left eye (this required surgery and follow up for around 6000$). Later on he ate a piece of wood and had to have an xray and followup with the ER (cost around 600$) and lastly he all of sudden started having blood in his poop and had to go to the ER for checkups and was put on some good amount of medication (cost around 500$). After every incident I simply created a new claim on the pets best app (very simple to use and never failed me). I never needed to call anyone in pets best customer service ( I always got my money transferred into my bank account within two weeks of each incident) they where reliable and fast every time with no exceptions. All I can say that I recommend this insurance for every pet owner to easy your way in dealing with accidents or illnesses you pup goes through.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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