Pets Best | Pet Insurance Review

Pets Best is everything they claim. They were there for me when I lost my sweet Max, provided funds for taking care of him. And they are doing it again for my new kids, Callie & Carter. Easy to submit claim, quick to respond, cover exactly what they claimed. Highly recommend. No one should not have pet insurance. It's so much easier than human insurance. Easy to understand & back it up with what they promise. It is something we never want to use but there if you need too.

We had a very sudden issue with our cat Sylvia who we took to the ER. Her condition worsened and the hospital bills were climbing but I knew we had Pets Best insurance to help with some of those costs. Insurance companies typically get a bad rep, usually for justified reasons, so we were worried the claim would be denied for some absurd reason. Unfortunately , Sylvia's condition worsened and we made the tough call to euthanize her. The costs were high and it would have put us in a tight spot without insurance. After submitting my claim and not receiving a response for some time, Pets Best customer service did something I haven't seen from any other company. They sent an email apologizing for the delay and that they were working on the claim. After another week or so, I received a detailed breakdown of each cost, how much was or was not covered, and explanations for anything not covered and where to reference my policy for why those costs were not covered. There was an additional email expressing their sympathy and stating Sylvia's insurance plan was automatically discontinued, which was very much another burden removed. Shortly after I received the deposit in my account. I couldn't be more pleased with the Pets Best experience, communication, and level of detail. They made a very difficult time much more manageable and that speaks volumes to the service they provide.

Awful. Do not waste your money. Pets best will reclassify your claims under vague categories that do not match what the pet was seen for just so they can argue pre-existing conditions. My veterinarian wrote them a letter supporting my claim appeal, stating he was not seen for any pre-existing condition. They ignored the letter and denied it again. Their phhone lines will leave you on hold for 45 plus minutes and their complaint form is a joke.

Having a sick pet is bad, but a complicated claims filing process makes it worse. This is NOT the case with Pets Best. The process was simple...answer a few questions and download supporting documents. They keep you informed during the approval process and send a detailed email when the claim is completed. I am a huge advocate for pet insurance, and highly recommend Pets Best.

I can't say enough good things about Pets Best and the support they provided during one of the most stressful times of my dog's life. When my dog was diagnosed with an ear tumor and needed radiation treatment, I was overwhelmed—emotionally and financially. Pets Best made the entire experience so much easier. Their claims process was incredibly straightforward, and they covered the treatment exactly as outlined in my policy. There were no surprises, no confusing fine print, and no delays. I highly recommend Pets Best to any pet owner looking for trustworthy, stress‑free insurance. They were truly a lifeline during a very difficult time.