Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,615

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Block House Creek Animal Hospital

POSTED: | BY: Anaid

Amazed with the efficiency

I am very surprised with the transparency, the efficiency and the communication of Pets Best. This is my first time having a pet insurance and I was not expecting this level of service. I get notification with every process of my claim plus it is extremely easy to file a claim and if you are missing a document, they sent a notification right away explaining with a great detail, what is missing for your claim to be processed. I am extremely happy!
1

out of 5

POSTED: | BY: Natasha

Not sure what am I paying for

all 10 claims submitted this year for stander care such as vaccines and two respiratory infections were denied. In NYC where vet services are so expensive I am paying almost $600/year while this insurance only reimburses $40 dollars/year??? Nice profit margins at customer expense. There are better and more effect insurances. I am considering switching as I feel this is taking advantage of the customers.
5

out of 5

POSTED: | BY: Nicole

Back to back canine cancer diagnosis

After bringing our dog, Maizel, into the vet for what we thought was just an infection in her nose, we received the worst news that she had a rare form of nasal cancer. To get radiation treatment we had to rotate spending 3 weeks in a hotel in NY with her. We were so thankful that we had Pets Best to cover the radiation treatment, and the process was so easy to file the claims. It was one less burden to deal with. We were so thankful to get an extra year with our sweet girl. Only months after her passing, we felt two lumps on our other dog, Boulder, and after their removal we found they were both mast cell tumors. We quickly started chemo. Once again we were so thankful to have Pets Best to help make the decision to do the doctor recommended treatment with no hesitation. We have 2 chemo treatments left and we are hoping that this time luck will be on our side!
5

out of 5

POSTED: | BY: Kim Jones

Thanks for Helping Cash and Hollie

If I had not had pet insurance, two of my dogs would have passed away because of the cost of treatment. I chose Pets Best when I obtained pet insurance because they seemed to check all the boxes - it seemed too good to be true. But it WAS true, and they came through for us in stellar fashion. Review, determination, and payment of claims have been in a very manageable time frame. I will keep my four best friends insured with Pets Best, because they truly do deserve the best.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Allison Miller

PetsBest denied wellness exam coverage

PetsBest denied wellness exam coverage and annual bloodwork by classifying it as part of a pre-existing condition. I am waiting to hear back on appeal, but it may be up to 60 days, and who knows how much longer if they don't like my documentation.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review