Pets Best | Pet Insurance Review

I can't thank Pets Best enough for the incredible support and services they provided to my wife and me during one of the most difficult times of our lives. Back in January 2025, we noticed a lump on the nose of our 14-month-old Australian Shepherd. After two weeks of uncertainty and no clear answers, the lump continued to grow, and the word "cancer" started to enter the conversation. It was terrifying. Right away, I contacted Pets Best, and the support specialist I spoke with was incredibly kind and reassuring. They let me know that Pets Best would be with us every step of the way. That gave us the peace of mind to focus on getting our dog the care she needed and explore every option our doctors presented. Over the course of three intense weeks filled with appointments and procedures, Pets Best kept their promise. As vet bills stacked up, they handled our claims efficiently, making a painful and stressful situation much easier to bear. Whenever I share this story, the first question I get is: "Do you have pet insurance?" Without hesitation, I proudly say, "Yes—we have Pets Best." Their policies are excellent, the claims process is simple and transparent, and their support team is top-notch. I've never been put on hold, and every question I've had has been answered quickly and compassionately. Since then, I've become a strong advocate for pet insurance and always recommend Pets Best to friends, family, and fellow pet owners. We now have the same policy for our new 14-week-old puppy—who, unfortunately, has already had a UTI and a broken leg—and once again, Pets Best has been incredible. They continue to make veterinary care easy, accessible, and affordable.

"I work in the health insurance industry (People Health Insurance), so I know how many issues there are with getting claims paid. I expected the worst. I had just gone through a rather traumatic experience with my pet, and an emergency room visit, which was not cheap. I was glad to have Pets Best to help cover some of the cost. I provided my receipts, and there was no questioning, no follow-ups for additional information, no delays. It took a reasonable amount of time to get reimbursed, 2 weeks. So, it was a pleasant experience all around. Thank you Pets Best."

My dog had strange hacking. Went to Urgent Vet. Diagnosed with pneumonia. Given meds. follow up showed all clear. Very pleased with Best Pets. Once bills were submitted, a quick response was made to issue me a check

I have had insurance for my lovely Old English Sheepdog since I purchased him from the breeder for my late husband. I need him as my emotional support and grief, but I struggled with his growing wellness requirements. It wasn't until I found PetsBest and their favourable program for Illness and Wellness. I am incredibly pleased with the claim process and their communication throughout the claim stages. I am so glad I changed companies, and I know that I can now take care of my boy and not struggle financially as a retired widow.

Quick response on claim and claim reimbursement payment. Spent $1800 on emergency hospital bills.