Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,603

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jaime Wosmek

Solid experience

Pets Best has the EASIEST claims process I’ve ever encountered. Snap a pic, upload, DONE. No dillydallying! Claim was processed in 72 hours, and out of my $192 bill, I got back $161. Extremely user friendly website, clear cut instructions, and friendly customer support will have a customer for life in me.
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5

out of 5

POSTED: | BY: Maria M.

Peace of Mind for a First-Time Puppy Parent

As a first-time puppy parent, I can’t begin to express how grateful I am for PetsBest. From day one, they’ve been there to support both the expected and the unexpected — from routine wellness care to those surprise vet visits that no pet owner wants to face. One of the biggest stress-relievers for me has been their partnership with CareCredit. Whether it's flea, tick, and heartworm prevention or an emergency appointment, I never have to panic about how to cover the costs. PetsBest truly has my back. The claims process? Seamless. I just scan my receipts and documents in the app — it’s intuitive and fast. Reimbursement is always prompt, and I love that I have both illness and wellness coverage, which gives me full-spectrum peace of mind. If you're a new pet parent wondering whether insurance is worth it — with PetsBest, it absolutely is.
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3

out of 5

POSTED: | BY: olcottb

I don't like how.i spent 221 for…

I don't like how.i spent 221 for insurance, and since shes an adopted dog and got kennel cough right when we got her, I couldn't use my insurances when it was important to get her checked and medication.
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5

out of 5

VETERINARIAN: Dove Mountain Veterinary

POSTED: | BY: Michael

Broken Tooth

Fast, Easy Claim, Quick Payment.
5

out of 5

VETERINARIAN: State Ave Veterinary Clinic

POSTED: | BY: Christina

Easy!

The claims submission process was easy and understandable. They processed the claim quickly. Thank you!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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