Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,171

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Candace Rozell

Best Insurance!

Have had this insurance for a few years and my experience has been great. I feel like the fees are reasonable. The customer service is very helpful and claims are processed very quickly. The online process for making a claim is also very simple.
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3

out of 5

POSTED: | BY: Jo Burns

I’ve paid high insurance rates for 5…

I’ve paid high insurance rates for 5 years. My claim had some expense to it. I’m getting $31 back. I’m not sure how it was figured, but sheesh! Really?
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5

out of 5

POSTED: | BY: Carrie Knight

I couldn’t be happier with Pets Best.

I couldn’t be happier with Pets Best Insurance! Their timely communication and excellent customer service have made the entire process smooth and stress-free. Submitting a claim was incredibly easy, and I was amazed at how quickly my claim was processed and reimbursed. Their coverage is outstanding, giving me peace of mind that my pet is well taken care of. It’s clear that Pets Best truly cares about pet owners and their furry family members. I highly recommend them to anyone looking for reliable and efficient pet insurance.
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5

out of 5

POSTED: | BY: Leah O'Boyle

Saved again by pet insurance

Saved again by pet insurance! I would not be able to afford having Great Danes without insurance. It is SO worth it if you get a young dog, and it more than pays for itself. We recently suffered a severe laceration to the paw of my 1 year old, 160lb Great Dane, which required minor and non emergent surgery. A $1600 bill was cut in half and now my deductible is paid for the year. I had an approval within 72 hours. Thank you, pets best!
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5

out of 5

POSTED: | BY: Brice Hogan

Pets Best has saved us and our puppy

Pets Best has been a savior for our sick dog. Through years of diagnostics and treatments to address his recurrent pneumonia, our plan with Pets Best has saved both us and him. The claims process has been smooth and easy, and has allowed us to focus on his care instead of insurance claims and finances.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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