Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,139

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Michelle

Great Customer Service!!!

I have had Pets Best for a couple years now and suddenly my monthly rate went up. I called and the service and sales agents were amazingly helpful and quickly got me into a better and more affordable policy for my pet. WONDERFUL experience.
1

out of 5

POSTED: | BY: Harold

IMHA & cancer but considered as single incident

Dog was feeling dumpy. Vet did bloodwork. Low hematocrit was noted among other things. Brought him home with meds but he wouldn't eat or drink and was obviously not well. Went to Iowa State Lloyd Veterinary Hospital. It was determined he had IMHA. After 3.5 weeks in ICU, 9 transfusions, as a last ditch effort a splenectomy was performed. After a rough go, he got better quickly but biopsies taken during surgery showed that he had cancer. Now began treating the cancer. Pets best considered cancer, IMHA and reactions to meds, transfursions etc all as one incident. That is like saying if you have pancreatic cancer and you break your finger, or something else unrelated, they just ignore the facts and say it is related and the reason for this is that they had a SINGLE INCIDENT PAYOUT in their policy which benefitted them since it limits their liability by saying everything that happened is all related. This just isn't true. Some dogs have IMHA and never get cancer and vice versa. There is no data that shows they have to be related but Pets Best chose to ignore this Trupanion apparently has no limit per incident.
5

out of 5

POSTED: | BY: Mary Yienger

Hooray for Pets Best

My elderly dog, Sophie,now almost 13 was diagnosed with Cushings disease and required multiple test, including an ultrasound, and several medictaions. She had an adverse reaction to one of the meds and had a crisis situation which required emergenchy treatment, more medications and a two day hospitalization. All in all the bills were high and I am so grateful to Pets Best for helping with this. It made a bad situation more bearable. I would recommend this insurance for all pet owners.
5

out of 5

POSTED: | BY: Karen Nissim

So glad I got, Has been the best for me!

I got a german shepherd rescue 1 1/2 years ago. I never believed in pet insurance in the past. With this dog it seemed a must. I could not be happier with the policy and treatment I have received. They have paid for her foot injury, sensitive stomach problems and everything else I have encountered. I am thankful that Pets Best exist. It has been a true money saver! Thanks
5

out of 5

POSTED: | BY: Arline Bondanza

Good insurance.

One of the things I like about Pets Best Ins. is the quick response you get when you file a claim.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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