5
out of 5
POSTED: | BY: Cindy Houseworth
Excellent company!
Excellent company!
Read more on Trustpilot
4.9
out of 5
Number of reviews 14,177
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Samantha Gomez
Loyal customer and Great service
I’ve been with Pets Best for almost 3 years now and recently added our new puppy. I’ve never had an issue with claims and their site is so user friendly. I love how they also provide chat veterinarian services which I’ve used a few times while waiting to get ahold of our actual vet. Their reimbursement and claim process is so easy and their EOB is very straight forward. I always recommend them to friends and family looking for a good reasonably price pet insurance.
3
out of 5
POSTED: | BY: Katie Lee
Long claim time, poor communication
So far not too impressed after switching from Figo. It took over two weeks to have any communication regarding a submitted claim and nearly three weeks for the claim to be processed. I have the top tier wellness package and they didn't cover the vaccines, which are clearly covered with the package. I emailed to ask why and only have received an email back asking me to leave a review, rather than answer my question. Not a good look.
1
out of 5
POSTED: | BY: deb murrin
Buyer Beware - they will charge you coinsurance on meeting your deductible
Coinsurance is the claim amount an insured must pay after meeting deductibles. This company applies your coinsurance to meeting your deductible. Haven't provided me with any detail as to where this calculation is explained in my policy. Wouldn't recommend.
5
out of 5
VETERINARIAN: Franklin Lakes Animal Hospital
POSTED: | BY: Carol Kunzig
Save the Day
I have had several pets over the years that have been insured by Pets Best. They always have been fair in their financial decisions. I have had several animals with cancer and serious illnesses and Pets Best has always been there for me, even now with my present animals. I trust their decisions and would recommend them to other pet owners, which I have already done in the past. Do your investigations but in the end you will find Pets Best is the BEST.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.