Pets Best | Pet Insurance Review

For the last several years, my Dog is insured with Pets Best. My experience with the insurance company is great! They are prompt and fair in handling the claims. My recent claim related to my dog ACL surgery has been handled promptly, informed me through out the review stages and finally reimbursed the amount according to the policy. I am a happy Pets Best customer! Thank you for a great service.

My dog was hospitalize with pancreatitis for four days. It was a really stressful time, we just had a baby and funds were low. We were trying to figure out how to pay for it. I'm so glad we have Pets Best and were able to get some money back. My only complaint was that it took 13 long days to process my claim. Now I am wait 5-7 more days for it to make it to my bank account. I wish on your email and website that it would give a more realistic time frame instead of some places saying 5 days or less and when you speak to a rep they say 10 day. Under promise and over deliver and everyone will be a lot happier.

My twelve year old Sheltie periodicals has tendonitis. Drugs do nothing but with regular acupuncture, he is able to maintain an active happy life style. I could not afford the treatments if he did not have Pets Best. Thank you for facilitating Ranger's happiness!

I had pets best for 2 years and have been happy with them until yesterday. I got a email saying that a claim I submitted was not going to be cover (even though) this same claim was covered last month (for medication) and it stated its because the condition was preexisting. I called and talked to a customer service rep named Amanda I started to explain how there must be a error with this claim and to look into it. She comes back and tells me there was actually an error on their end 2 years and that they have been covering a condition they shouldn't have been and they thought that I should be thanking them for covering something that I guess was preexisting (even though it wasn't - yes when I signed up for insurance my dog had something going on with her but we still to this day have no idea what) and now they are thinking the medication she is taking to a condition she had 2 years ago. My dog is 10 and has to go to the vet now once a month and now is not covered so needless to say I was unhappy and wanted to speak to a manager. Bren a manager called me back and was even worse at speaking to customer than Amanda her response to me was again I should be thanking them and I SHOULD TAKE OWNERSHIP because I supposilvely gave false information when signing up with them 2 years ago. MY DOG WAS NOT DIAGNOISED WITH ANYTHING AT THAT TIME! I dropped this insurance company immediately and signed up with healthy paws with actually better coverage for half the price. Obviously her conditions will not be cover but I refuse to give pets best another penny.

We have had PetsBest for several years. They pay promptly and have a nice, easy automated system. I did disagree with one decision. They allowed me to appeal and then paid the claim. I am very happy with this company.