Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,599

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Robin

Pets Best is Excellent Pet Insurance

My experience with Pets Best has been very positive. I have submitted claims via snail mail and have filled out the claim forms and up-loaded receipts which was easy. PB kept me up-to-date with my claim status. The only reason that I give them a 9 instead of a 10 is that you have to be sure that the vet's billing is perfect. If there is one error, even if there are receipts to back up the claim, the claim will be denied and the denial letters are not very specific to the claim. Otherwise, PB is fantastic!
5

out of 5

POSTED: | BY: Penny

Broken Leg

We are so relieved that we purchased pet insurance. We are very happy with the way our claim was handled.
1

out of 5

POSTED: | BY: Juliana

Save Your Money

I opened this policy for my cat Milkshake almost a year ago. She had been to the vet to get shots and annual check ups. I wanted to have this policy on hand incase she ever needed it. I've spent $21.59 a month. I recently submitted a claim because of an ulcer on her eye. The claim took 30 days to be resolved l. It was denied because our vet thinks she has herpes virus. Not proven or tested. I had never gotten reimbursed for any of her medical expenses. Essentially I wasted $300. My advice is to open a savings account for your pet. These policies will find any reason to not help your animal.
5

out of 5

POSTED: | BY: Margot

Thank you for helping ONYX the Pug

I have been with PetsBest for Onyx my Pug for many years.Thankfully he has remained in good health; and I think the last time with the exception of March 8, and the week after I had to use insurance was over 5+ years ago. I am Thankful that I have it, but found the process a little more time consuming them from years ago. All and All the CS team called the Emergency Hospital, and explained about an itemized bill when I lost patience with them; only to have to go back the week after, and them ( the hospital) finally getting the point about the bill. Anyway that was excellent CS service, which I am Thankful for. Lastly as Onyx turns 10 in August; I have to weigh my options for which plan I can afford , with what deductible......
2

out of 5

POSTED: | BY: Linda

Gone downhill

We have 4 dogs. We used to be very happy with this insurance plan. At last renewal, our premiums literally doubled and every claim is denied. What they classify as wellness vs. illness is interesting to say the least. The claim process has considerably (underline this word) slowed. And the website does not allow you to update or add to a claim. It gives you the tabs, but they don't work. I have tried numerous times. Pets Best will be losing our business when the policy comes up for renewal. There are many other companies out there with much better coverage.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review