Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,152

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kelly Buchanan

So Far....Great!

We have not had a lot of major claims, but quiet a few smaller ones. Pets Best customer service has been great when I call....patiently going over deductibles, premium, etc. The claims filing has gotten even easier in the 3 yrs since we've had the insurance. They have great options- either higher deducible, lower premium, or vice a versa. I have recommended them to friends!
5

out of 5

POSTED: | BY: Sheila Worth

Pets Best is the Best

We have been a Pets Best customer for many years. We have gone through several expensive illnesses with our pets. Pet's Best has been unfailing in answering claims promptly and fairly. I recommend Pets Best to everyone, all the time.
5

out of 5

POSTED: | BY: james butterworth

i couldn"t be happier!

none,everything works fine the way it is.
5

out of 5

POSTED: | BY: Denise LaRue

Liver issue

I was very happy with the way my Teddy's liver issued was paid. It is on going and I have met my deductible for this issue and I will not have to pay again as he goes back and we see how his liver is doing. He was not born with the issue. The vet thinks hormonal possibly. He is 8 and a Yorkie. I have very happy I have this policy. Thank you!
5

out of 5

POSTED: | BY: Joan Salinger

Extremely Pleased

My cat has recurring bladder infections. However, what my cat has is not important in this review. What is important is Pets Best's process and living up to what they say. I have been reimbursed exactly what is stated in the policy. Pets Best says that they will respond within ten days and they always have. Moreover, they do direct deposit to your bank account the next day. It is so quick and convenient. I could not be more pleased with their no hassle handling of claims. I wish people insurance was this easy!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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