Pets Best | Pet Insurance Review

I have always had quick responses to both my questions and concerns, as well as deductibles, payments, credits.

You answered right away, even though my claim was late - marvelous - thank you.

By making sure when claims are submitted together that they get paid together and when it is resubmitted you call it a duplicate. I have lost so much money because of this. Very unhappy.

My family purchased an 8 week old English Mastiff. His name is Mister Bones. How could you not just fall in love with a dog named, "Mister Bones"? Anyway, because my research found these dogs have the potential varies health issues, I purchased a policy. Additionally, I opted to have my vet fill out the additional paperwork so my waiting period, for specific maladies, would be reduced to 2 weeks (I found this only required the vet to perform a more extensive physical exam and didn't appear to be much of a bother to the vet). Literally, thank God we had pet insurance! Being a giant breed dog and understanding how hard puppies love to play, we very quickly began to reap the benefits of the policy. But, the real benefit came when we realized my dog had elbow dysplasia and required surgery, as he had a fractured coronoid process. After the X-rays, CAT scan, surgery, meds, and physical therapy that followed, we were comforted to know that our financial obligation would be severely offset by our policy. If we did not have this policy and were faced with just the surgery related bills, which were in excess of $4700, the decision to perform surgery and to do so at a top rate facility in our area would have required us to rearrange household finances to figure a way to mitigate such a large unexpected expense. The claims process could not have been easier. Each claim took, on average, approximately 5 days from the time I placed my claim until the time the funds were placed in my account. Each time I have called PetsBest, I have been treated with the utmost politeness and professionalism. No question was to difficult and every concern was addressed. While I would agree the rates may be a little higher than some other polices one may obtain, I think it is well worth the ease of mind and quality of service. My only disappointment is the substantial increase in my policy. Although I am told it had nothing to do with my claim history, I can't help but wonder, as I took my policy limits right up to the yearly maximum. With this in mind, we will still pay the premium because if faced with another medical emergency or unexpected illness, we would rather be safe than sorry..., and broke! Because I believe my increase was somewhat high, I have downgraded my overall rating to 9. Had there been a modest increase in my policy, PetsBest would have received a 10. Overall, I am most impressed and satisfied with the service on my policy.

All very easy and qhick payments