Pets Best | Pet Insurance Review

I took my dog to the ER last week for a liver problem that ended up costing about $1400 all said and done. Being so close to Christmas, I didn't think I would be able to purchase any Christmas presents for my family. I filed the claim with Pets Best, and I literally got my reimbursement 3 days later! I coulnd't be happier with this company. They never deny any of my claims, and are very fast with reimbursements. And most importantly, Christmas will be extra special with my dog Rascal being healthy, and being able to buy gifts for my family. Thank you again Pets Best, and I will reccomend you to friends and family!!

I started with Pets Best many years ago with my first hearing assistance dog and was very impressed with their service when I needed it as she aged. When I received my second service dog, I decided to insure him even though he was not yet two years old. I did not expect to file any claims for years to come... but life is never as expected. He has developed allergies that often result in staph infections requiring expensive antibiotic treatment. Pets Best has been wonderful, quickly processing claims and being extremely helpful when I have questions. His last claim was processed in just several days. I'm glad I did not wait until he was older to insure him with Pets Best

I have worked in veterinary hospitals for 17+ years and have delt with alot of insurance companies. After alot of research, I chose Pets Best for my 4 Great Danes. They couldn't be better!!! Easy to understand forms/criteria, knowledgable employees (yes, you talk to a person), quick and efficient payments. I recommend Pets Best to all of my clients and friends!

I have had Pet Best Insurance since January 18, 2010. My dog, Donald tore his ACL in his rear leg while I was volunteering at a Best Friends Big Adoption Event on November 7, 2010. Their policy is which states "in most cases the acl tear is not paid until a year into your policy. They denied my claim two months before my year. They did not even offer to pay a portion of it. I've been paying for nothing! Your customer service rep was rude to where it was hard for me to stay calm. Donald is my family and we were both treated like dirt. My vet even recommended Pet Best to me. I will not recommend Pet Best to my worst enemy. Matter of fact I will write to the LA Times and to the TV news to have them investigate all pet insurances starting with Pet Best. I will also let everyone I meet at all the adoptions I volunteer with and all the dog shows how terrible you will be treated if you get a plan with them. I will tell anyone who listens to me how bad you are. If you do not want to pay any ACL's the first year of the policy ......get rid of the "in most cases" phrase. Donald is my fourth cairn and ACL's are not common with cairns.

I filed a claim for my Great Dane, 2 weeks later the claim was processed and a check was sent to my house! Since this is my first dealings with a pet insurance company, i was very skeptical. I thought for sure they would come up with something so that my claim wouldnt be covered ($6,500.00 claim). Not the case at all!! They were prompt with my reimbursement. I feel very thankful that my Dane has recovered and that Pets Best made this stressful time much easier for us.