5
out of 5
POSTED: | BY: Lisa
The Claims Process Online Is Very...
The claims process online is very easy. The response time is quick and the refund time is quick as well. I'm very satisfied with the service.
4.9
out of 5
Number of reviews 14,149
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Keith W.
I Was Having Issues With Uploading
I was having issues with uploading two documents in one time. I had to submit the claim and come back and add to the claim to get the rest of the documents uploaded. It took about seven days before I got the results of the claim. Would have appreciated communication after three days.
5
out of 5
POSTED: | BY: Jean Paris
Best Dog Insurance Experience
I never had pet insurance, but decided to look into after getting a puppy ( we had a lab previously, but never had insurance ) I did some research and loved the reviews for Pets Best and decided to use them for my dog insurance. My lab was a little crazy with eating things and getting ear infections etc.... So, I have used the insurance several times. Customer service is TOP NOTCH.. They really care about ME as a customer, but more so, my dog.... My dog was in ICU last year from possibly bad dog food that I used because my breeder's deliver was delayed for my normal food. I thought my dog was going to die. Pets Best customer service girl felt so bad and really cared. I can go and on and on about how wonderful they are.. But, I don't give recommendations very easily and if I can help one person with your decision . PETS BEST is the WAY TO GO........
5
out of 5
POSTED: | BY: Catalina V.
This Was A Wellness Claim For My ...
This was a wellness claim for my dog's annual vaccinations. Pets best reimbursed me the maximums allowed per vaccine. This was a huge relief as this is one of our biggest annual expenses with our dog and it's great to know pets best has our back!
5
out of 5
POSTED: | BY: Vicki C.
Pets Best Is Quick To Process Cla...
Pets Best is quick to process claims! Happy with your service to one of my best friends!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.