Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Linda Bryant

Great insurance company!

Have had this insurance for approximately 5 years (since Boss was a puppy), Never have put in a claim until now. When growths were discovered on pets gums, was able to find a reasonable charge for removal, etc. When claim submitted, they were quick in responding with explanations and refunds. Would recommend this organization to anyone. When speaking with representatives, they were polite, knowledgeable and helpful. Great job Pets Best!
1

out of 5

POSTED: | BY: Gregory K

Pets Best Insurance Make Claims Impossible. Beware

We signed our Doberman puppy Betsy up in the hope nothing would happen. Being a puppy she got sick and hurt a leg. Pets Best insurance did there utmost to deny any claims - "for lack of information". They were provided receipts from the vet visits - including emergency care - AND permission to access records from our vet. After FOUR months of back and forward - emails and calls - I was told everything was sorted and we were good to go. A few days later, we receive an email stating all claims have been denied - due to "lack of evidence". Never again. We will be changing providers ASAP. Pets Best are a terrible company. BEWARE.
5

out of 5

POSTED: | BY: Richard R

Completely satisfied

COMPLETELY SATISFIED WITH THE WHOLE PROCESS!
5

out of 5

POSTED: | BY: Cheryl W

Extremely happy with the amount Pets Best paid

During my pet's spay, it was discovered she needed to have baby teeth pulled because adult teeth were in. She also had an unerupted tooth that needed some help coming thru. Pets Best paid more than I even anticipated they would because it was hard for me to try to separate out the various procedures. I did not have routine care for the spay, so some of this was covered and some was not. I was extremely happy with the amount Pets Best paid for this.
5

out of 5

POSTED: | BY: Marcie J

Processed in a couple of days

My pet was due for a regular check up. I paid the fee, uploaded the receipt for reimbursement, the claim was processed in a couple of days.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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