5
out of 5
POSTED: | BY: Sandra K
Always been there for our pets
Pets Best has always been there for our pets with fast, efficient service.
4.9
out of 5
Number of reviews 14,162
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Nicole P
The process was so simple
The process was so simple and took all of my stress away when Luna got pneumonia - all I needed to worry about was her getting better. I had no reservations about getting her the care she needed and now I never will, knowing how easy the claim process was.
5
out of 5
POSTED: | BY: GLORY GRAHAM
Very speedy!
Unbelievable - I just sent my claim form in yesterday, it was processed immediately and the check is on the way! Pets Best is The Best!!!
2
out of 5
POSTED: | BY: Brandon Moderhack
I will be updating this review in about…
I will be updating this review in about 30 days after my appeal and will be changing my stars from 2 to either 1 or 5. My dog had a scare last year that was either sago palm toxicity or trauma leading to liver damage, they never really found out why. Either way, I got pets best before his final follow up with his vet in which he had a mass on his head that may/may not be removed, other than that he had a clean bill of health. Ten days later I went to a different vet for a second opinion on the mass, and they told me they thought it would resolve, but if it needed to be removed it would be about 40% less than my other vet, but also that he now had an ear infection. He was treated for the ear infection and it resolved. I didn't submit that to pets best because I knew the mass had been there for a couple months now. Two months later he has another ear infection that developed an aural hematoma requiring surgery. They told me that since the original ear infection fell 2 days within the 14 day window that they were considering it pre-existing. I told them the definition of the word "pre-existing" is that it was there prior to me getting the policy, which it clearly wasn't since he had an exam with a vet the day after I purchased the policy. So at this point pets best has two options: do the right thing and reimburse me because the condition was indeed not "pre-existing" per the definition of the word. Or, they can use the loophole in their contract to deny the claim. I'll update after the appeal of the claim.
5
out of 5
POSTED: | BY: Jennifer Cox
Wonderful
This made the whole situation bearable. Itcwas such a relief to be able to use this service. Everything was so easy. Thank you!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.