Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Heather K

I'd recommend Pet's Best to anyone

I called because my claim needed attention. The image of my receipt wasn't legible. I resubmitted with a new picture of the receipt and called to see if that was all I needed to do. Wendy was professional, caring and very helpful. She checked the uploaded image and said it still was blurry. She offered to call my vet and have them fax the invoice directly to Pet's Best. She then offered to call me back and let me know the results of her call. I had let my vet know that they could get paid directly from Pet's Best and if anyone was inquiring about pet insurance, Pet's Best was indeed the Best. I had told Paula this when I paid my vet bill, before I even started my claim. I'd recommend Pet's Best to anyone looking for a pet insurance company that cared about it's pets and owners as much as I care about my pet. Thank you so much, Heather and Sammi
5

out of 5

POSTED: | BY: Lisa Behrens

Pets Best Saved My Pet

When Tank was a baby he had to have 2 TPLO's. We would never have had the money for these extensive surgeries and rehabs. Thanks to Pets Best, he had both surgeries and recovered perfectly through rehab! He's now 10! Pets Best also allowed us to treat another fur baby who had mast cell cancer and keep her happy and comfortable for an entire year! Pest Best is THE BEST!
2

out of 5

POSTED: | BY: Christy Hyde

There turnaround on paying there claims suck

I have a 11 month of shih tzu that couldnt possibly have that many pre existing conditions but yet he is treated like he has years of them, getting medical records for him not once but every single time He is not old enough to have that many of them These are claims for being sick, or tick bites. They just seem to question every little thing like how is getting sicki is a pre existing condition, he ill probably get sick again in his life time. Really! They take extremely long time to get there claims done.
5

out of 5

POSTED: | BY: Sandi H

Claims sent by vet

Claims sent by vet. Had to resend a portion of the claim. Very easily done.
3

out of 5

POSTED: | BY: Joan M

Processed fairly quickly

Claims have been processed fairly quickly over the years for all pets involved. However, I do not understand why my last claim for euthanasia was denied.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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