Pets Best | Pet Insurance Review

"One of our cats was accidentally poisoned by lily pollen from a floral arrangement sent for Mothers Day. The therapy involved two vet sessions plus a couple of days of 24 hour pet ER for IV fluids. Our cat recovered completely and Pets Best paid the claim per the terms of the insurance. I am very happy with their service.

The cost is low, compared to SPOT, who the majority of my pets go through. I adopted 2 dogs, and one came with Pets Best, so I figured I would try it out with both dogs. I like that I can get unlimited coverage. I like that the one dog could just have their coverage changed to me, and there's no waiting period. I like the coverage for wellness. It seems to be the most coverage available, for the most part. The thing I am currently hung up on is the claims processing. SPOT usually has me paid within a week, not business days, within 7 days total or less. Pets Best has taken a week just to process, and I am still waiting on the payment. This would be my first payment, so maybe it will take a little longer the first time. However, I submitted 2 claims for wellness for 2 dogs and one STILL had not been processed. I haven't seen anything come through asking for anything or explaining why it is taking so excruciatingly long to get a tiny wellness claim paid out. I just submitted another wellness claim for a neuter on the one dog, and an injury claim on the dog that STILL had not had their wellness claim processed and we are going on week two for the wellness claim. Unless things pick up with Pets Best, I will be switching these 2 to SPOT at the end of the year. Paying a little more for less grief would be worth it. I'm hoping they improve and it is just a fluke.

I have found this company to be consistent & timely with the multiple claims for specialty care & scripts I have submitted.

This is the second time I have had an emergency with a pet. The first was a hospitalization with a German Shepherd who had an unknown illness, and the second was a juvenile rattlesnake bite for a different German Shepherd. Both times, the confidence I had in the coverage of Pets Best insurance eased some of the stress of the emergency and allowed me to focus on our dog's care. Thankful for the quick processing of claims and the professionalism of the process.

process was quick and easy...payment was prompt.....