Pets Best | Pet Insurance Review

Pets Best worked extremely well with a quick and positive response to my submissions. It took 2 weeks from submission to reimbursement, which is extraordinary. I am very pleased with this pet medical insurance and will tell all my friends and family about it.

Really, no beef: this is the story of a hambone, and my 10lb Pomeranian mix. They do not mix. My little guy got a hold of a hambone one evening and pretty promptly ended up sick. He had bad diarrhea and vomiting well into the night. It was horrifying to witness my very well behaved and housebroken dog as he agonized over messing in the house. The next morning he was still off, and as I watched him continue to get more lethargic and repeatedly vomit and regurgitate I made the decision to run him to the ER vet (it was Sunday evening). They got him back on the mend but after running x-rays and a battery of other tests, the bill quickly piled up to nearly $500. I immediately checked our Pet's Best policy to see if this hambone debacle would be covered. It was very easy to locate the claims section on the website. After gathering a few documents, I had everything posted, scanned and submitted within 15 minutes. And then I just had to wait about 2wks for the claim to come back - and it was approved. The statement clearly showed what the breakdown on the reimbursement was and the money was posted to my bank account within days! I am SO incredibly thankful for our pet insurance, it was a lifesaver. I would do anything I could to keep my pets healthy and happy but it's good to know that it doesn't have to put me in the poor house. Thank you Pet's Best!

It was very easy to file my claim. Response time was great and the explanation of benefits paid was simple and straightforward. I received a check quickly after filing. A great experience! I wish health care for people was this easy! :)

No matter the issue, I can always count on my pet insurance to be there for me and my dogs!

I turned in the claim and the waiver for them to pay the vet directly. I submitted it and after a couple weeks I called because I hadn't heard anything and they said that they needed notes from the doctor but after 14 days they still hadn't even requested the information needed from the vet. So 14 days went by with nothing. Then I said I would go to the vet and get the information. I did and I emailed it to them. And they still kept contacting the vet for more information. I explain the situation with the eyedrops but the process took forever. I swear it probably took a month and a half. It was absolutely ridiculous. All the other claims have gone very smoothly and they've been paid in a timely manner but this one was an outrageously long process. The lack of asking about for two weeks for the information was the most disturbing part of this process. I still love Pets Best. It's just this situation that fell through the cracks and was very unpleasant.