Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,571

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Carolyn R

I love this company!

I love this company! You make it very easy to file, and your timeliness with responding and processing is fantastic. We're very happy we found you!
5

out of 5

POSTED: | BY: Douglas S

Super easy

Submitting claims had been super easy. I had problems once, but I believe it was a technical glitch on my end with my iPhone.
5

out of 5

POSTED: | BY: Anna Liza

Never had a problem

I've filed claims through the app and never had a problem. The turn around time is very quick. It's really easy to navigate through it. I appreciate that a copy is always provided for me once the claim is done.
5

out of 5

POSTED: | BY: Athan V

It was a quick, simple process

It was a quick, simple process. I was reimbursed exactly what I expected based on my policy. Money was deposited into my account 48 hours after filing the claim.
5

out of 5

POSTED: | BY: Mary D

Repeat customer

My Zeva passed away 7 months ago. I didn't believe I could submit after such a long time. I adopted two new shelter dogs and put them on PetsBest insurance and they asked about Zeva and helped me settle the whole claim.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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