5
out of 5
POSTED: | BY: Robert Y
Long processing times
All went well as usual just took too long to process and get paid back.?
4.9
out of 5
Number of reviews 14,154
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Robert T
Doing what you promise.
This is the first time I have taken insurance on my pet. I was new to the procedures and had trepidations about the value and ease of having a policy. My first Vet bill solved my worries. The claim procedure could not be easier, and the payment arrived at my bank as promised. Pets Best met all it promises.
5
out of 5
POSTED: | BY: Lynne S
Easy to file a claim
It is so east to make a claim and I got my reimbursement very quickly! Thanks!
5
out of 5
POSTED: | BY: Stacy B
Happy
I took my dog in for a spot where her fur was missing on her arm. The vet told me to try a new harness b/c she thought it might be where the harness buckle was rubbing on her skin. My vet submitted the claim form for me. The claim processing took longer than the normal time, but I did get an email apologizing for this and the claim ultimately was paid, so I was happy.
5
out of 5
POSTED: | BY: Jill
True to their Word
We have had nothing but good things to say about Pets Best. Our pup is only 2 but has had a number of small and large illnesses including a heart murmer, some swelling in her neck causing difficulty breathing, concern for addison's disease and a number of bouts of gastroenteritis. She is delicate to say the least. Pets Best has covered all of our claims and provided us updates when our claim process is delayed. We have had our money reimbursed within three days on occasions and other occasions had to wait about a month. I think it just depends on how busy they are. They let you know when you place your claim how long they think it will be. Their pricing is fair and we would definitely recommend to others!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.